Fenix UC30 Troubleshooting Steps

These troubleshooting steps work for all versions of the UC30

  • If your light won't turn on or won't charge, be sure to remove the plastic insulation disc (please watch video) inside the flashlight body as soon as you get the light.
  • If the charging indicator is showing constant green while it is plugged in but the light is not working, the battery may be bad.
  • Confirm that the tail cap is screwed on all the way
  • Confirm that there is only one o-ring on the light. The o-ring that comes in the box is a spare. The light already has an o-ring on it when you first remove it from the box. If you put on the spare o-ring, please remove it as this will prevent the light from making a full connection with the batteries.

After you have completed the above troubleshooting steps, if your light is still not working please click one of the two links below to request a repair:

  • If you purchased this product directly through Fenix-Store.com, please click here to go to your account page and find the item in your order history. You may request a repair from there. 
  • If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.
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