I received the wrong size battery. How do I return or exchange it?Updated 4 hours ago

If a battery doesn't fit your light, you can return it for a refund, exchange it for the right size, or get store credit through our returns portal.

Start your return

1. Go to our returns portal and enter your order number and email.
2. Select the battery you want to return and choose the reason:
   • You ordered the wrong size: choose "Changed my mind or I want something different."
   • We shipped a different battery than the one you ordered: choose "Fenix sent wrong/missing item."
3. Choose a refund, an exchange for the correct battery, or store credit.
4. Pack the battery, preferably in its original packaging, and attach the label from your email.

Return windows, exchange discounts and label costs are explained on our Returns and Exchanges page. Returned batteries must be in like-new, resaleable condition.

Finding the right battery

Check your light's product page or Manual & Specs article for the battery it takes. These articles can also help:

• How big are Fenix 14500, 18650 and 21700 batteries?
• What batteries should I use in my Fenix light?

Not sure which battery you need? Contact Fenix Store support through live chat (the chat button on any page of fenix-store.com) or at [email protected] with your light's model and we'll help.