Fenix Store Customer FAQs

Articles

Do you engrave flashlights?

Absolutely! To get a quote, simply contact our customer support team via email or phone call, pass the details of your request, and we'll get your engraving order taken care of for you. Note 1: Engraving is usually free for full-priced orders, and a

Does Fenix-Store have a Twitter page I can follow?

Yes! Twitter is now called X, and we're active there. You can also follow us on Facebook, YouTube, Instagram, and Pinterest.

How do I become an affiliate with Fenix?

Thanks for your interest in becoming an affiliate for Fenix Store. You can learn more by going to our Affiliate and Partner Program page, linked at the bottom of our home page.

How do I subscribe to the Fenix-Store newsletter?

Subscribing to the Fenix-Store newsletter is the best way to receive information about sales, promotions, and new products! To subscribe, visit our Fenix-Store homepage and scroll down to the very bottom. You'll see Join Fenix Insiders and a spot to

Is there a wishlist I can add products to?

We currently do not have wishlists on the site.

What is your return policy?

Please navigate to our Returns and Exchanges page (https://fenix-store.com/pages/returns-and-exchanges) to learn more about our return policy.

Where is Fenix-Store located?

Fenix Store's business office is in St. Petersburg, Florida and our main warehouse location is in Broken Arrow, Oklahoma. Fenix Store, at times, uses other warehouses across the country to provide improved fulfillment and shipping times.

Where is my review?

Thank you for reviewing your purchase with Fenix-Store! Reviews may not appear right away because we check submitted reviews to ensure that they are pertinent to the product and don't include inflammatory language. This process does take time, so it

Can I register multiple Fenix lights using a single e-mail?

Please register each of your Fenix lights at https://fenix-store.com/pages/register-my-product. If you have any questions about registering multiple lights, please contact our customer support team and we'll be happy to help.

Can I upgrade or trade-in my old or discontinued unit to a current model?

Unfortunately, we are unable to do upgrades or trade-ins for older flashlights. However, if you contact our customer service department, we may be able to arrange a special discount for you!