Fenix BC25R Troubleshooting StepsUpdated 7 months ago

• Click and hold the power switch for .5 seconds. A single click will not turn the light on, you must hold the button down.
• If the remote switch is not working, please confirm that it is plugged in fully. It can be difficult to plug in all the way and may feel like it is fully connected when it is not. Push very hard to ensure a good connection. Just be careful that it is aligned properly so as not to damage the USB port!

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

• If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
• If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
• If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.