Fenix BC30 V2 Troubleshooting StepsUpdated 2 years ago
- Confirm that your batteries are good. Try using the battery in another device.
- Confirm that the batteries are inserted into the light facing the correct direction. One battery should have the Positive (+) side facing toward the head (LED) of the light and the other should be with the Negative (-) side facing toward the head, as indicated by the battery tray.
- Confirm that there is only one o-ring on the light. The o-ring that comes in the box is a spare. The light already has an o-ring on it when you first remove it from the box. If you put on the spare o-ring, please remove it as this will prevent the light from making a full connection with the batteries.
- Lubricate the o-ring using a small amount of petroleum jelly on the end of a cotton swab.
- Confirm that the tail cap piece is fully tightened to the body of the light.
- Click and hold the power switch for .5 seconds. A single click will not turn the light on, you must hold the button down.
After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:
- If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
- If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
- If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.