Fenix BC30R Troubleshooting StepsUpdated 2 years ago

These steps work for all versions of the BC30R

• Click and hold the power switch for .5 seconds. A single click will not turn the light on, you must hold the button down.
• If the remote switch is not working, please confirm that it is plugged in fully. It can be difficult to plug in all the way and may feel like it is fully connected when it is not. Push very hard to ensure a good connection. Just be careful that it is aligned properly so as not to damage the USB port!
• If the LCD display shows about 1 Hour and 50 Minutes on Turbo when fully charged this is normal. Because of the ANSI standard of how runtimes are measured the runtime is displayed on the chart as 2 Hours and 40 Minutes, but actual runtime is 1 Hour 50 Minutes. Please contact us if you have any further questions about this at 800-616-1326 or [email protected]

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

• If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
• If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
• If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.