Fenix E02R Troubleshooting StepsUpdated 2 years ago

• If your light won't turn on or won't charge, be sure to remove the plastic insulation disc (please watch video) inside the flashlight body as soon as you get the light.
• If the charging indicator is showing constant green while it is plugged in but the light is not working, the battery may be bad. Since the battery cannot be replaced, please contact our warranty department.
• Confirm that there is only one o-ring on each section that requires them. There will be 2 o-rings on the body on the side where the head piece connects and 1 o-ring on the tail cap. The o-ring that comes in the box is a spare. The light already has o-rings on it when you first remove it from the box. If you put on the spare o-ring, please remove it as this will prevent the light from making a full connection with the batteries.
• Lubricate the o-ring using a small amount of petroleum jelly on the end of a cotton swab.
• Ensure that you are screwing the head down far enough. The E02R operates by tightening the head. If you do not twist enough, it won't make contact and turn on!

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

• If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
• If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
• If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.