Fenix E12 Troubleshooting StepsUpdated 2 years ago

• Confirm that your battery is good. Try using the battery in another device.
• Confirm that the battery is inserted into the light facing the correct direction. The Positive (+) side should be toward the head (LED) of the flashlight.
• Confirm that there is only one o-ring on the light. The o-ring that comes in the box is a spare. The light already has an o-ring on it when you first remove it from the box.
• Lubricate the o-ring using a small amount of petroleum jelly on the end of a cotton swab.

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

• If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
• If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
• If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.