Fenix E16 Troubleshooting StepsUpdated 2 years ago

• If your light won't turn on or won't charge, be sure to remove the plastic insulation disc (please watch video) inside the flashlight body as soon as you get the light.
• Confirm that your batteries are good. Try using the battery in another device.
• Confirm that the battery/batteries are inserted into the light facing the correct direction. The Positive (+) side should be toward the head (LED) of the flashlight.
• Confirm that there is only one o-ring on the light. The o-ring that comes in the box is a spare. The light already has an o-ring on it when you first remove it from the box. If you put on the spare o-ring, please remove it as this will prevent the light from making a full connection with the batteries.
• Click and hold the power switch for .5 seconds. A single click will not turn the light on, you must hold the button down.
• If the light flashes twice when you press the side switch the light is in Lockout Mode. Click the side switch twice quickly (double-click) to deactivate Lockout and turn the light on.
• Confirm that the head piece is completely tight on the body of the flashlight.
• Lubricate the o-ring using a small amount of petroleum jelly on the end of a cotton swab.

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

• If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
• If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
• If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.