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Fenix E28R Troubleshooting StepsUpdated 2 years ago

  • If your light won't turn on or won't charge, be sure to remove the plastic insulation disc (please watch video) inside the flashlight body as soon as you get the light.
  • If the charging indicator is showing constant green while it is plugged in but the light is not working, the battery may be bad.
  • Confirm that your batteries are good. Try using the battery in another device.
  • Confirm that the battery/batteries are inserted into the light facing the correct direction. The Positive (+) side should be toward the head (LED) of the flashlight.
  • Confirm that there is only one o-ring on the light. The o-ring that comes in the box is a spare. The light already has an o-ring on it when you first remove it from the box. If you put on the spare o-ring, please remove it as this will prevent the light from making a full connection with the batteries.
  • Click and hold the power switch for .5 seconds. A single click will not turn the light on, you must hold the button down.
  • If the light flashes twice when you press the side switch the light is in Lockout Mode. Click the side switch twice quickly (double-click) to deactivate Lockout and turn the light on.
  • Lubricate the o-ring using a small amount of petroleum jelly on the end of a cotton swab.
  • Confirm that the head and the tail cap pieces are on the correct sides. The tail cap should be on the side where the pocket clip connects. If you put the light in your pocket with the pocket clip the LED would face down.
  • Perform troubleshooting as suggested on our general "Troubleshooting Your Flashlight" page.

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

  • If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
  • If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
  • If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.

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