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Fenix E35 V3 Troubleshooting StepsUpdated a year ago

  • Confirm that your batteries are good. Try using the battery in another device.
  • Confirm that the battery is inserted into the light facing the correct direction. The Positive (+) side should be toward the head (LED) of the flashlight.
  • Confirm that there is only one o-ring on the light. The o-ring that comes in the box is a spare. The light already has an o-ring on it when you first remove it from the box.
  • Lubricate the o-ring using a small amount of petroleum jelly on the end of a cotton swab.
  • If the charging indicator is showing constant green while it is plugged in but the light is not working, the battery may be bad.
  • Click and hold the power switch for .5 seconds. A single click will not turn the light on, you must hold the button down.
  • If the light flashes twice when you press the button it is in lockout mode! Double-click the switch quickly to deactivate lockout and turn the light on.
  • Confirm that the head and tail pieces are completely tight on the body of the flashlight.

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

  • If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
  • If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
  • If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.
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