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Fenix HL15 Troubleshooting StepsUpdated 2 years ago

  • Confirm that your batteries are good. Try using the battery in another device.
  • Confirm that the battery/batteries are inserted into the light facing the correct direction as indicated in the battery compartment.
  • Confirm that there is only one o-ring on the light. The o-ring that comes in the box is a spare. The light already has an o-ring on it when you first remove it from the box. If you put on the spare o-ring, please remove it as this will prevent the light from making a full connection with the batteries.
  • Lubricate the o-ring using a small amount of petroleum jelly on the end of a cotton swab.

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

  • If you purchased this product directly through Fenix-Store.com less than a year ago, please click here to submit a return. You can find your order number on your account page.
  • If you purchased this product directly through Fenix-Store.com over a year ago, please click here to fill out our Return Authorization form.
  • If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.
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