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Fenix WT20R Troubleshooting StepsUpdated a year ago

  • Confirm that your batteries are good. Try using the battery in another device.
  • Confirm that the battery/batteries are inserted into the light facing the correct direction as indicated in the battery compartment. 
  • Confirm that there is only one o-ring on the light. The o-ring that comes in the box is a spare. The light already has an o-ring on it when you first remove it from the box. If you put on the spare o-ring, please remove it as this will prevent the light from making a full connection with the batteries.
  • Lubricate the o-ring using a small amount of petroleum jelly on the end of a cotton swab.
  • Confirm that you are holding down the power switch for .5 seconds. Just clicking the light will not turn it on
  • Please confirm that the battery compartment is fully and tightly sealed

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

  • If you purchased this product directly through Fenix-Store.com, less than a year ago please click here to submit a return. You can find your order number on your account page.
  • If you purchased this product direct through Fenix-Store.com over a year ago, please click here to fill out or Return Authorization form.
  • If you purchased this product from another store or a different Fenix distributor, please click here to fill out our Return Authorization form.
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