How can I track my order and what if the tracking shows no updates?Updated an hour ago

You can track your order using the tracking link and number provided in your shipping confirmation email or you can log in to your account on Fenix-Store.com to see all of your order information, including tracking information. 

Note: It is common for USPS Economy shipments to show limited updates shortly after shipping, as packages move between local facilities. If the tracker shows "Shipping Label Created, USPS Awaiting Item," this means the label has been generated but the carrier has not yet scanned the package. It does not mean that the package has not been shipped. There are times when USPS misses the scan for several days, especially in peak shipping holiday periods, particularly the week after Black Friday/Cyber Monday.

Once the carrier makes the first physical scan, tracking updates will begin. If your tracking has no new activity for seven or more days or shows the package as lost in transit, you may file a claim through our portal here: https://fenix-store.com/apps/redo/account/login or contact our customer support team for assistance.