How do I return a recent purchase?Updated 2 years ago
**FREE RETURN SHIPPING FOR ITEMS PURCHASED FROM FENIX STORE!**
Items purchased from Fenix-Store.com and returned within 30 days of purchase - Click HERE.
- Option 1: Full refund, no questions asked.
- Option 2: Replacement.
- Option 3: Store Credit. If you choose store credit, you will also receive 1000 Lumen Bucks (redeemable for $10 off a future purchase).
Items purchased from Fenix-Store.com within the last year and being returned for a warranty issue - Click HERE.
- Option 1: Replacement.
- Option 2. Store Credit. If you choose store credit, you will also receive 1000 Lumen Bucks (redeemable for $10 off a future purchase).
Items still under the full coverage warranty returned for service more than one year after purchase or if purchased somewhere other than Fenix-Store.com - Click HERE.
- Option 1: Replacement (if the problem is covered under warranty and the same model is available in stock).
- Option 2: Store Credit. Your credit will be applied as soon as your item is received and inspected at the returns center. At that point, customers are able to purchase a new product immediately, without waiting for inspection and repairs to be made. As an added bonus, customers will also receive free shipping plus 1000 Lumen Bucks (redeemable for $10 off a future purchase) if returned for store credit.
- Option 3: Factory repair service. The item will be inspected when received at the returns center and an assessment will be made to determine if the item is repairable. If the item can be repaired, it will be fixed and sent back to you as soon as possible. If the item cannot be repaired, a replacement will be sent. For this option, customers will have to pay for return shipping and wait for the inspection and repair process. Repairs can take several weeks, depending on service center workload and parts availability.
Items outside of the full coverage warranty period - Click HERE. (Select Option 3 on the form)
- Factory repair service. The item will be inspected when received at the returns center and an assessment will be made to determine if the item is repairable. If the item can be repaired, it will be fixed, and you will receive an invoice for the cost of parts used to repair the item. For this option, customers will have to pay for return shipping and wait for the inspection and repair process. Repairs can take several weeks, depending on service center workload and parts availability. If the item is not repairable, a discount will be offered on the purchase of a replacement unit.
Notes regarding returns for refund or store credit:
Note 1: Except in the case of defective items, items returned for a refund or store credit must be in like-new condition and, except for items that can't easily be opened without damaging the packaging, the original packaging must not be torn. Additionally, your return package must contain all batteries and accessories that were originally included with the item. Items returned with damaged box packaging or with missing accessories or batteries may incur a 20% restocking fee.
Note 2: Your refund or store credit will be processed after we receive your item at our returns center and confirm the item's condition. Customers will receive store credit equal to the amount paid for the item if a record of purchase is available or a receipt is provided. If a receipt is not available, customers will receive store credit equal to the current listed price of the item.
Note 3: If the returned item cannot be repaired or if the same model is no longer available, you will receive a store credit for the original purchase value of the light.
Notes regarding returning a product for a replacement:
Note 1: If you return a product with a defect for a replacement, our team will first test and verify that the product is defective. If no defects are found (user error) you will have the option to get your returned unit back or receive a refund/store credit depending on the return period. Replacements will not be sent for non-defective items.
Note 2: If our investigation reveals that the included battery is defective, but not the flashlight, only the battery will be replaced.