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Order Questions

What does "manual verification" mean on my order status?

If your order status says "manual verification," this means there is something on your order that we need to double check before shipping. For example, the shipping address may need to be verified. If necessary, a team member may contact you via phon

What does "awaiting fulfillment" mean on my order status?

If your order status says "awaiting fulfillment," this means we have received your order and it is currently being processed.

How can I check the status of my order?

To check the status of your order, please log into your Fenix-Store account here. Under the "Orders" tab, you'll see a list of your order history and order status.

How can I cancel my order?

To cancel, please reach out to our customer service department at 877-449-3301 as soon as possible! Our warehouse ships orders very quickly and once yours has shipped it can no longer be canceled!

When will my order arrive?

To see your order status, log into your Fenix-Store account here. You can see if your order has shipped along with the tracking number which will usually provide an estimated date of arrival.

How do I return a recent purchase?

**FREE RETURN SHIPPING FOR ITEMS PURCHASED FROM FENIX STORE!**. Items purchased from Fenix-Store.com and returned within 30 days of purchase - Click HERE. - Option 1: Full refund, no questions asked. - Option 2: Replacement. - Option 3: Store Credit.

Why is my payment being declined?

Common causes of declined payments include:. Please verify the first three and, if you are still having trouble, contact your bank to find out about any issues you may be having with the other two. If you have verified that each of these items is not

I forgot to use my coupon. Can it be applied to my order?

Yes! Please reach out to us using our contact request form and we'll be happy to apply that discount for you!

Can I return a product after the 15 day return period?

Flashlights with no defects can only be returned within 15 days of the arrival of your product. If your flashlight does have a defect, please contact our warranty department by submitting this RA request form and they'll be happy to assist you.

Can I get a quote for a bulk purchase or a group discount?

Absolutely! To get a quote, simply add all the items that you'd like to order to your shopping cart then navigate to your cart page. and then click "Request Bulk Order Quote". The system will ask for some details, and we'll reach out to you as soon a

Can I change an item or quantity in my order?

As long as the order hasn't shipped yet, you can contact our customer service team through our Contact Us form and we would be happy to help change your order. If it is early in the day we may already be in the process of packing and shipping your or

Where can I find my receipt?

To see your order history and status, you can log into your Fenix-Store account. Click the order you'd like a receipt for and underneath the Order Details, you can print the invoice.

You can check the product page of the Fenix item you purchased for an estimated shipping day

You can check the product page of the Fenix item you purchased for an estimated shipping day

Why am I receiving an email/call/text from NoFraud to confirm a transaction?

Don't worry! We work with a third-party fraud prevention platform called NoFraud to protect ourselves and our customers from fraudulent purchases. If you are being contacted by someone on the NoFraud team it means that something about your purchase r