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Fenix Support Home

Warranty & Repair

Fenix Support

Yes! Please reach out to us using our contact request form and we&apos;ll be happy to apply that discount for you!

Yes! Please reach out to us using our contact request form and we'll be happy to apply that discount for you!

I forgot to use my coupon. Can it be applied to my order?

Fenix Store Customer FAQs

Order and Shipping Questions

Are Fenix flashlights waterproof?

Can I purchase a new lens for my Fenix flashlight?

Can I purchase a tail cap or a tail switch for my Fenix flashlight?

Can Fenix AA and AAA flashlights use Energizer lithium batteries?

Can Fenix flashlights take extreme temperatures like high 120 degrees?

Can I mount my Fenix flashlight onto a shotgun?

Can I order a new tail switch rubber boot cover for my Fenix flashlight?

Can I order a two-way pocket clip for my Fenix flashlight?

Can I purchase o-rings for my Fenix flashlight?

Can I use the Fenix E15 on a keychain?

Can I switch the tail caps of one Fenix flashlight with another?

Can I remove the strike bezel on my Fenix flashlight and still use the flashlight?

How do you remove the snap ring on a Fenix flashlight?

My Fenix flashlight is not as bright as it once used to be. What can I do to fix it?

How do I find and use the USB-C charging port on the Name PD32R flashlight?

Fenix E35R Reference Manual and Specifications

Fenix TK35R Reference Manual and Specifications

Fenix C7 Pro Reference Manual and Specifications

Fenix C7 V2 Reference Manual and Specifications

Fenix PD35 V3.0 Reference Manual and Specifications

Fenix PD35R Reference Manual and Specifications

Fenix PD36 TAC Reference Manual and Specifications

Fenix PD36R Pro Reference Manual and Specifications

I can't remove the batteries from my Fenix light. What should I do?

My Fenix flashlight is making a high pitched electronic buzz sound. Is this normal?

How do I remove the pocket clip on a Fenix flashlight without hurting the flashlight or clip?

How can I fix the button or tail switch on my flashlight?

My Fenix flashlight is dimming. What can I do?

My Fenix flashlight only stays on while holding down the tail switch. What can I do to fix it?

My Fenix flashlight only accesses the low mode. What can I do?

My Fenix flashlight is stuck on the strobe mode or flashing mode. What can I do?

My Fenix flashlight only stays on while the switch is held down. What can I do to fix it?

My Fenix flashlight will not turn off unless I remove the tail cap. What can I do?

The lens is broken on my Fenix flashlight. What can I do?

The tail cap of my Fenix light is rattling. What can I do?

When I plug in my USB rechargeable flashlight the light turns on. What should I do?

Why is there condensation under the lens of my Fenix flashlight?

Fenix TK30 Troubleshooting Steps

Fenix WT25R Troubleshooting Steps

Fenix WT20R Troubleshooting Steps

Fenix WF30RE Troubleshooting Steps

Fenix WF11E Troubleshooting Steps

Fenix WF05E Troubleshooting Steps

Fenix UC40UE Troubleshooting Steps

Fenix UC35 V2 Troubleshooting Steps

The side switch on my Fenix UC35 V2.0 or UC30 has fallen off. What can I do?

Fenix UC30 Troubleshooting Steps

Fenix UC02 Troubleshooting Steps

Fenix WT50R Troubleshooting Steps

Fenix UC01 Troubleshooting Steps

Fenix TK75 Troubleshooting Steps

Fenix TK72R Troubleshooting Steps

Fenix TK65R Troubleshooting Steps

Fenix TK47UE Troubleshooting Steps

Fenix TK47 Troubleshooting Steps

Fenix TK35UE Troubleshooting Steps

Fenix TK35 Troubleshooting Steps

Fenix TK32 Troubleshooting Steps

Fenix TK26R Troubleshooting Steps

Fenix TK25 Troubleshooting Steps

Fenix TK22UE Troubleshooting Steps

Fenix TK22 V2 Troubleshooting Steps

Fenix TK20R Troubleshooting Steps

Fenix TK16 V2 Troubleshooting Steps

Fenix E01 V2 Troubleshooting Steps

Fenix E02R Troubleshooting Steps

Fenix E03R Troubleshooting Steps

Fenix E05 Troubleshooting Steps

Fenix E11 Troubleshooting Steps

Fenix E12 Troubleshooting Steps

Fenix E15 Troubleshooting Steps

Fenix E18R Troubleshooting Steps

Fenix E25UE Troubleshooting Steps

Fenix E28R Troubleshooting Steps

Fenix TK15UE Troubleshooting Steps

Fenix E35UE Troubleshooting Steps

Fenix FD20 Troubleshooting Steps

Fenix FD41 Troubleshooting Steps

Fenix LD02 V2 Troubleshooting Steps

Fenix LD09 Troubleshooting Steps

Fenix LD12 Troubleshooting Steps

Fenix LD15R Troubleshooting Steps

Fenix LD22 V2 Troubleshooting Steps

Fenix LD32 UVC Troubleshooting Steps

Fenix LD75C Troubleshooting Steps

Fenix LR40R Troubleshooting Steps

Fenix PD25 Troubleshooting Steps

Fenix PD32 V2 Troubleshooting Steps

Fenix PD35TAC Troubleshooting Steps

Fenix PD36R Troubleshooting Steps

Fenix PD40R V2 Troubleshooting Steps

Fenix RC05 Troubleshooting Steps

Fenix RC09 Troubleshooting Steps

Fenix RC11 Troubleshooting Steps

Fenix RC15 Troubleshooting Steps

Fenix RC20 Troubleshooting Steps

Fenix RC40 Troubleshooting Steps

Fenix SD11 Troubleshooting Steps

Fenix SD20 Troubleshooting Steps

Fenix TK09 Troubleshooting Steps

Fenix TK11 TAC Troubleshooting Steps

Fenix PD35 V3 Troubleshooting Steps

Fenix E01 Troubleshooting Steps

I put a fully charged 26650 battery into the Fenix PD40R (V1) flashlight and the turbo only lasted for a short while before dropping to the lower output. I can't get it back to turbo mode. Why is this happening?

Why is my PD40R not reaching the full Turbo mode?

The brightness switch on my Fenix TK16 (V1) tactical flashlight is not working. What can I do?

Troubleshooting: Flashlights

Fenix Flashlights

Can I use my Fenix HL40R headlamp while it's charging?

What Fenix flashlights use the magnetic charging cable?

Can I change the color of the headband that comes with a Fenix headlamp?

Are Fenix headlamps waterproof?

Can Fenix headlamps work in subzero or freezing temperatures?

Can I purchase a more powerful battery for my Fenix HL40R headlamp than the 2000mAh battery it comes with?

My Fenix headlamp won't turn on. What can I do?

Fenix HL12R V2 Troubleshooting Steps

Fenix HL15 Troubleshooting Steps

Fenix HL16 Troubleshooting Steps

Fenix HL18R Troubleshooting Steps

Fenix HL26R Troubleshooting Steps

Fenix HL30 Troubleshooting Steps

Fenix HL32R Troubleshooting Steps

Fenix HL40R Troubleshooting Steps

Fenix HL50 Troubleshooting Steps

Fenix HL55 Troubleshooting Steps

Fenix HL60R Troubleshooting Steps

Fenix HM23 Troubleshooting Steps

Fenix HM50R Troubleshooting Steps

Fenix HM61R V3 Troubleshooting Steps

Fenix HM65R Troubleshooting Steps

Fenix HM65R-T Troubleshooting Steps

Fenix HP15UE Troubleshooting Steps

Fenix HP30R Troubleshooting Steps

Fenix HP30R V2 Troubleshooting Steps

Troubleshooting: Headlamps

Fenix Headlamps

Fenix BC05R V2.0 Reference Manual

Fenix BC06R Reference Manual

Why does the BC21R V3 sometimes downshift to a lower output level?

Does the Fenix BC21R (V1) bike mount allow any left-right adjustment?

How can I prevent accidental activation of the BC21R V3?

Fenix BC15R Reference Manual

Fenix BC22R Reference Manual

Fenix BC26R Reference Manual

Fenix BC28R Reference Manual

Fenix BC45R Reference Manual

Fenix BC21R Troubleshooting Steps

Fenix BC21R V2 Troubleshooting Steps

Fenix BC25R Troubleshooting Steps

Fenix BC30 V2 Troubleshooting Steps

My Fenix BC30 V2.0 bike light won't pair with the wireless remote switch. How can I fix it?

Fenix BC30R Troubleshooting Steps

Fenix BC35R Troubleshooting Steps

Troubleshooting: Bike Lights

Fenix Bike Lights

My Fenix CL20 (V1) lantern is only accessing two of the brightness modes. What can I do to fix this?

Fenix CL20 Troubleshooting Steps

Fenix CL20R Troubleshooting Steps

Fenix CL23 Troubleshooting Steps

Fenix CL25R Troubleshooting Steps

Fenix CL26R Troubleshooting Steps

Fenix CL30R Troubleshooting Steps

Troubleshooting: Lanterns

Fenix Lanterns

Fenix GL23R Reference Manual

Fenix GL06 Reference Manual

Fenix GL22 Reference Manual

Fenix GL30R Reference Manual

Fenix Gun Lights

How big are the Fenix 14500 batteries?

How big are the Fenix 16340 batteries?

How big are the Fenix 18650 batteries?

How big are the Fenix 21700 batteries?

How big are the Fenix 26650 batteries?

How long does it take to charge a Fenix battery in a Fenix charger?

What batteries should I use in my Fenix light?

Are ARB-L18 and ARB-L2 batteries interchangeable?

Can 14500 lithium-ion batteries be used in most other AA devices?

Can Fenix AA flashlights use Li/FeS2 batteries?

Can Fenix chargers charge unprotected 18650 cells?

Can I leave my rechargeable flashlight or battery plugged in all the time?

Can I order an extra battery for the Fenix UC40UE?

Can I purchase an extra battery for the TK65R?

Can I safely use the batteries in my Fenix flashlight until they are fully drained?

Can a 16340 battery be used in place of a CR123A battery?

Can my Fenix 18650 lithium-ion batteries be left in a below zero storage area for days at a time and still function when the light is needed?

Fenix Batteries

I forgot to use my coupon. Can it be applied to my order?Updated 16 days ago