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Fenix Support Home

Warranty & Repair

Fenix Support

<p>Please search our FAQs for your model to find the troubleshooting page. If the troubleshooting doesn&apos;t help, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your request for repair.</p>

Please search our FAQs for your flashlight model to find the troubleshooting page. If the troubleshooting doesn't help, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your request for repair.

My Fenix flashlight will not turn on. What do I do?

General Troubleshooting & Maintenance

Are Fenix flashlights waterproof?

Can I purchase a new lens for my Fenix flashlight?

Can I purchase a tail cap or a tail switch for my Fenix flashlight?

Can Fenix AA and AAA flashlights use Energizer lithium batteries?

Can Fenix flashlights take extreme temperatures like high 120 degrees?

Can I mount my Fenix flashlight onto a shotgun?

Can I order a new tail switch rubber boot cover for my Fenix flashlight?

Can I order a two-way pocket clip for my Fenix flashlight?

Can I purchase o-rings for my Fenix flashlight?

Can I use the Fenix E15 on a keychain?

Can I switch the tail caps of one Fenix flashlight with another?

Can I remove the strike bezel on my Fenix flashlight and still use the flashlight?

How do you remove the snap ring on a Fenix flashlight?

My Fenix flashlight is not as bright as it once used to be. What can I do to fix it?

How do I find and use the USB-C charging port on the Name PD32R flashlight?

I can't remove the batteries from my Fenix light. What should I do?

My Fenix flashlight is making a high pitched electronic buzz sound. Is this normal?

How do I remove the pocket clip on a Fenix flashlight without hurting the flashlight or clip?

How can I fix the button or tail switch on my flashlight?

My Fenix flashlight is dimming. What can I do?

My Fenix flashlight only stays on while holding down the tail switch. What can I do to fix it?

My Fenix flashlight only accesses the low mode. What can I do?

My Fenix flashlight is stuck on the strobe mode or flashing mode. What can I do?

My Fenix flashlight only stays on while the switch is held down. What can I do to fix it?

My Fenix flashlight will not turn off unless I remove the tail cap. What can I do?

The lens is broken on my Fenix flashlight. What can I do?

The tail cap of my Fenix light is rattling. What can I do?

When I plug in my USB rechargeable flashlight the light turns on. What should I do?

Why is there condensation under the lens of my Fenix flashlight?

Fenix WT25R Troubleshooting Steps

Fenix WT20R Troubleshooting Steps

Fenix WF30RE Troubleshooting Steps

Fenix WF11E Troubleshooting Steps

Fenix WF05E Troubleshooting Steps

Fenix UC52 Troubleshooting Steps

Fenix UC40UE Troubleshooting Steps

Fenix UC35 V2 Troubleshooting Steps

The side switch on my Fenix UC35 V2.0 or UC30 has fallen off. What can I do?

Fenix UC30 Troubleshooting Steps

Fenix UC02 Troubleshooting Steps

Fenix WT50R Troubleshooting Steps

Fenix UC01 Troubleshooting Steps

Fenix TK75 Troubleshooting Steps

Fenix TK72R Troubleshooting Steps

Fenix TK65R Troubleshooting Steps

Fenix TK47UE Troubleshooting Steps

Fenix TK47 Troubleshooting Steps

Fenix TK35UE Troubleshooting Steps

Fenix TK35 Troubleshooting Steps

Fenix TK32 Troubleshooting Steps

Fenix TK30 Troubleshooting Steps

Fenix TK26R Troubleshooting Steps

Fenix TK25 Troubleshooting Steps

Fenix TK22UE Troubleshooting Steps

Fenix TK22 V2 Troubleshooting Steps

Fenix TK20R Troubleshooting Steps

Fenix TK16 V2 Troubleshooting Steps

Fenix E01 V2 Troubleshooting Steps

Fenix E02R Troubleshooting Steps

Fenix E03R Troubleshooting Steps

Fenix E05 Troubleshooting Steps

Fenix E11 Troubleshooting Steps

Fenix E12 Troubleshooting Steps

Fenix E15 Troubleshooting Steps

Fenix E18R Troubleshooting Steps

Fenix E25UE Troubleshooting Steps

Fenix E28R Troubleshooting Steps

Fenix TK15UE Troubleshooting Steps

Fenix E35UE Troubleshooting Steps

Fenix FD20 Troubleshooting Steps

Fenix FD41 Troubleshooting Steps

Fenix LD02 V2 Troubleshooting Steps

Fenix LD09 Troubleshooting Steps

Fenix LD12 Troubleshooting Steps

Fenix LD15R Troubleshooting Steps

Fenix LD22 V2 Troubleshooting Steps

Fenix LD32 UVC Troubleshooting Steps

Fenix LD75C Troubleshooting Steps

Fenix LR40R Troubleshooting Steps

Fenix MC11 Troubleshooting Steps

Fenix PD25 Troubleshooting Steps

Fenix PD32 V2 Troubleshooting Steps

Fenix PD35TAC Troubleshooting Steps

Fenix PD36R Troubleshooting Steps

Fenix PD40R V2 Troubleshooting Steps

Fenix RC05 Troubleshooting Steps

Fenix RC09 Troubleshooting Steps

Fenix RC11 Troubleshooting Steps

Fenix RC15 Troubleshooting Steps

Fenix RC20 Troubleshooting Steps

Fenix RC40 Troubleshooting Steps

Fenix SD11 Troubleshooting Steps

Fenix SD20 Troubleshooting Steps

Fenix TK09 Troubleshooting Steps

Fenix TK11 TAC Troubleshooting Steps

Fenix PD35 V3 Troubleshooting Steps

Fenix E01 Troubleshooting Steps

Troubleshooting: Flashlights

I put a fully charged 26650 battery into the Fenix PD40R (V1) flashlight and the turbo only lasted for a short while before dropping to the lower output. I can't get it back to turbo mode. Why is this happening?

Why is my PD40R not reaching the full Turbo mode?

Fenix PD40R V2 FAQS

The brightness switch on my Fenix TK16 (V1) tactical flashlight is not working. What can I do?

Fenix TK16 V2 FAQs

Fenix Flashlights

Can I use my Fenix HL40R headlamp while it's charging?

What Fenix flashlights use the magnetic charging cable?

Can I change the color of the headband that comes with a Fenix headlamp?

Are Fenix headlamps waterproof?

Can Fenix headlamps work in subzero or freezing temperatures?

Can I purchase a more powerful battery for my Fenix HL40R headlamp than the 2000mAh battery it comes with?

My Fenix headlamp won't turn on. What can I do?

Fenix HL12R V2 Troubleshooting Steps

Fenix HL15 Troubleshooting Steps

Fenix HL16 Troubleshooting Steps

Fenix HL18R Troubleshooting Steps

Fenix HL26R Troubleshooting Steps

Fenix HL30 Troubleshooting Steps

Fenix HL32R Troubleshooting Steps

Fenix HL40R Troubleshooting Steps

Fenix HL50 Troubleshooting Steps

Fenix HL55 Troubleshooting Steps

Fenix HL60R Troubleshooting Steps

Fenix HM23 Troubleshooting Steps

Fenix HM50R Troubleshooting Steps

Fenix HM61R V3 Troubleshooting Steps

Fenix HM65R Troubleshooting Steps

Fenix HM65R-T Troubleshooting Steps

Fenix HP15UE Troubleshooting Steps

Fenix HP30R Troubleshooting Steps

Fenix HP30R V2 Troubleshooting Steps

Troubleshooting: Headlamps

Fenix Headlamps

Fenix BC21R Troubleshooting Steps

Fenix BC21R V2 Troubleshooting Steps

Fenix BC25R Troubleshooting Steps

Fenix BC30 V2 Troubleshooting Steps

My Fenix BC30 V2.0 bike light won't pair with the wireless remote switch. How can I fix it?

Fenix BC30R Troubleshooting Steps

Fenix BC35R Troubleshooting Steps

Troubleshooting: Bike Lights

Why does the BC21R V3 sometimes downshift to a lower output level?

Does the Fenix BC21R (V1) bike mount allow any left-right adjustment?

How can I prevent accidental activation of the BC21R V3?

Fenix BC21R V3 FAQs

Fenix Bike Lights

My Fenix CL20 (V1) lantern is only accessing two of the brightness modes. What can I do to fix this?

Fenix CL20 Troubleshooting Steps

Fenix CL20R Troubleshooting Steps

Fenix CL23 Troubleshooting Steps

Fenix CL25R Troubleshooting Steps

Fenix CL26R Troubleshooting Steps

Fenix CL30R Troubleshooting Steps

Troubleshooting: Lanterns

Fenix Lanterns

How big are the Fenix 14500 batteries?

How big are the Fenix 16340 batteries?

How big are the Fenix 18650 batteries?

How big are the Fenix 21700 batteries?

How big are the Fenix 26650 batteries?

How long does it take to charge a Fenix battery in a Fenix charger?

What batteries should I use in my Fenix light?

Are ARB-L18 and ARB-L2 batteries interchangeable?

Can 14500 lithium-ion batteries be used in most other AA devices?

Can Fenix AA flashlights use Li/FeS2 batteries?

Can Fenix chargers charge unprotected 18650 cells?

Can I leave my rechargeable flashlight or battery plugged in all the time?

Can I order an extra battery for the Fenix UC40UE?

Can I purchase an extra battery for the TK65R?

Can I safely use the batteries in my Fenix flashlight until they are fully drained?

Can a 16340 battery be used in place of a CR123A battery?

Can my Fenix 18650 lithium-ion batteries be left in a below zero storage area for days at a time and still function when the light is needed?

Can the ARB-L18-3400 battery be charged inside the older Fenix UC30 with a USB cable?

Do I need to purchase a battery charger for the Fenix PD25's or PD25R's rechargeable battery?

Do the Fenix USB rechargeable batteries come with a charging cable?

Do the batteries in my rechargeable flashlight have to be charged through the flashlight or can I use a battery charger?

Do you sell rechargeable CR123A lithium batteries?

Do Fenix batteries (Ni-MH or lithium-ion) come fully charged?

How can I tell if my battery is fully charged?

How can I tell when my Fenix USB rechargeable battery is fully charged?

How do I know when my battery is finished charging?

How long do Fenix batteries last?

How long do rechargeable lithium ion batteries last?

How much longer would a Fenix flashlight run if I were to use an 18650 3500mAh battery vs an 18650 2600mAh battery?

How would you compare the performance of the Ni-MH 1.2V battery and the lithium 1.5V battery?

My Fenix light will not turn on. What do I do?Updated an hour ago