General Troubleshooting & Maintenance
Batteries leaked or corroded in my Fenix light. What should I do?
Remove the corroded batteries and wipe out all areas exposed to corrosion with a clean cloth and/or cotton swab. Next make a thick solution of baking soda and water. Using an old toothbrush or some other kind of soft-bristled brush scrub any spots of
Can I damage my Fenix flashlight by inserting the batteries backward?
No, all Fenix flashlights have reverse polarity protection which will protect both the batteries and flashlight if you insert the batteries the wrong way.
How do I charge my Fenix USB rechargeable light?
Plug the micro-USB or USB-C end of the charging cable into the charging port on your light, then plug the other end into a USB port on a computer or a USB AC wall adapter. Your Fenix rechargeable flashlight will start charging. Note: some models ship
I dropped my Fenix light and now it won't turn on. What do I do?
First, try out a new battery as dropping the flashlight can sometimes damage the protection circuit inside the battery which would prevent the battery from working. If trying out a new battery doesn't help, please navigate to our Warranty and Repair
My Fenix light is discharging the battery even though it is turned off. What can I do?
For this particular issue, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your request for repair.
My Fenix light is draining the battery more quickly than usual. What can I do?
First, we recommend trying out the troubleshooting steps for your specific light model. In the search bar, type your model in and find the article that says "Troubleshooting Steps For Your Light." Please go through the troubleshooting steps and if th
My Fenix light only turns on while charging. What can I do?
For this particular issue, we recommend trying out a new battery to see if this fixes the issue. If it doesn't, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your req
My Fenix light or battery is not holding a charge. What should I do?
For this particular issue, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your request for repair.
My Fenix light will not turn on. What do I do?
Please search our FAQs for your model to find the troubleshooting page. If the troubleshooting doesn't help, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your reques
My Fenix light is flickering or blinking. What can I do?
Please search our knowledgebase for your specific light model and click on the troubleshooting steps for that model. For example, if you have the Fenix PD35 V2, type that into the search bar and click on "Fenix PD35 V2 Troubleshooting Steps."Please f
My battery is low, but when I put it in my Fenix charger it says that it's full. Why is this?
This could be an issue with the charger or the battery. To determine which product is faulty, try putting the battery on a different charger to see if it works. If the battery charges on the second charger, but not on your Fenix charger then the Feni
My rechargeable Fenix light is not charging properly. What can I do to fix this?
For this particular issue, it would be best to go through warranty. Please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your request for repair.
The LED isn't working in my Fenix light. What should I do?
Please search our FAQs for your Fenix light model to find the troubleshooting page. If the troubleshooting doesn't help, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit
The charging indicator on my Fenix light is not glowing when I plug it in to charge. What can I do?
First, please test the wall adapter and charge cable you are currently using with another device that you can charge to see if the charge cable or wall adapter is faulty. Next, try a different charge cable or wall adapter to see if this fixes the iss
There is a delay when I turn on my Fenix light. Is this normal?
No, this is not normal for any of our Fenix flashlights. please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your request for repair.
To turn on my Fenix light, I need to tap it against my hand a few times. What can I do to fix it?
For this particular issue, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your request for repair.
What are the basic tasks I can perform to keep my light operating?
Loose Switch: the #1 service call we receive concerning Fenix flashlights is a loose silver o-ring in the tailcap. If your light works intermittently or if the LED goes on and off, more than likely it is a loose o-ring in the tailcap. Follow these st
What is the best way to lubricate threads for Fenix flashlights?
We would recommend using some petroleum jelly or vaseline, but apply a VERY light amount so it does not interfere with the battery connection.
Why is my battery not charging in my light after I drained the battery?
If the battery was left too long inside the light without being charged, it's possible the battery is in deep-discharge. In this case, you probably would need to purchase a new battery but you may be able to revive it with an external battery charger
What power adapter is recommended for charging my Name TK20R V2.0 flashlight properly?
Most Fenix products are designed to charge using a power adapter with a 5V, 1.5–2.5A rating (the rating on most current day cell phone power adapters). However, it's always recommended to check the user manual to confirm the proper adapter for your l