What are the options if my package is delayed or lost in transit?Updated an hour ago

We understand delays can be very frustrating. These situations are quite frustrating for us also, as we work hard to provide excellent customer service but have no control over the mail carriers and their performance. 

If the carrier's tracking information shows no movement for 7 or more days, or shows lost in transit, please file a claim through our returns and claims portal (https://fenix-store.com/apps/redo/account/login) and select the appropriate option. 

Please contact our customer support team for additional assistance.