Fenix Support logo
Fenix Support logo

All articles

Will I get the shipping tracking number for my order?Updated a day ago

General Tracking Information: yes, you will receive a tracking number. Once the label is printed for your package, a tracking number email is sent to the email you used when you placed your order. We normally ship orders within 24 hours, for orders placed Sunday through Friday morning. Orders placed before noon Central Time, Monday through Friday, usually ship the same day. During busy seasons (Christmas holidays, etc.) it may take more than 24 hours to ship your order. If you are preordering a light (new releases), note the expected ship time which is posted on the product page on our website. You will get the tracking email if you use a valid email address. If you don't get the tracking number email when expected, please check your spam folder and if it's not there, please contact us as your email address may be wrong. You can also log into your Fenix-Store account to check your order history, and you will see the tracking number associated with each order. You can always contact us for the tracking number by contacting our customer service team.

Was this article helpful?
Yes
No