Miscellaneous Questions
Can I get a copy of my receipt or invoice?
Yes! To access your receipt please log in to your account on Fenix-Store.com. From here you can see all previous purchases and receipts.
Can I take a flashlight on a plane?
According to TSA, you can bring a flashlight on a plane in both a checked bag or carry-on. However, there are some stipulations. With carry-on, your flashlight needs to be 7 inches or less. Anything larger will need to be checked. You can pack a flas
Can I use multiple coupons at once?
Our system, like most stores, is only able to take one discount code per order.
Do you accept Paypal?
Yes! At Fenix-Store we accept Visa, Mastercard, American Express, Discover, and Paypal.
Do you engrave flashlights?
Absolutely! To get a quote, simply email us with your request and we'll get back to you as soon as we can. We often offer discounts for large purchases or customers that purchase large quantities on a recurring basis. Addiitionally, we can offer up t
Does Fenix-Store have a Twitter page I can follow?
Yes! Twitter is now called X, and we're active there. You can also follow us on Facebook, YouTube, Instagram, and Pinterest.
How can I check to see if my Fenix light is registered?
The product registration is done through the manufacturer directly. We have no way to check to see if your light is registered. You can try to reach out to them directly at [email protected]. They may be able to look at their records.
How do I become an affiliate with Fenix?
Thanks for your interest in becoming an affiliate for Fenix Store. You can learn more by going to our Affiliate and Partner Program page, linked at the bottom of our home page.
How do I order a Fenix Catalog?
Hard copies of Fenix Catalog are limited but, if we have one available, we'll send it to you. Alternatively, we can send you an electronic copy. Please reach out to our customer support team with your request.
How do I subscribe to the Fenix-Store newsletter?
Subscribing to the Fenix-Store newsletter is the best way to receive information about sales, promotions, and new products! To subscribe, visit our Fenix-Store homepage and scroll down to the very bottom. You'll see Fenix Insider and a spot to enter
Is there a wishlist I can add products to?
We currently do not have wishlists on the site.
What are some things I can do to make sure I get the longest life from my Fenix light?
A few general habits help any Fenix light last longer: store batteries partially charged (not fully depleted or fully charged) if not using the light for an extended period; avoid leaving batteries in a light that will sit unused for months, since ev
What is your return policy?
Please navigate to our Returns and Exchanges page (https://fenix-store.com/pages/returns-and-exchanges) to learn more about our return policy.
Where is Fenix-Store located?
Fenix Store's business office is in St. Petersburg, Florida and our main warehouse location is in Broken Arrow, Oklahoma. Fenix Store, at times, uses other warehouses across the country to provide improved fulfillment and shipping times.
Where is my review?
Thank you for reviewing your purchase with Fenix-Store! 5-star reviews are automatically posted to the site. If your review was less than 5 stars you may not see it yet because we moderate all other reviews to ensure that they are pertinent to the pr