Order Questions

Articles

Can I change an item or quantity in my order?

As long as the order hasn't shipped yet, you can either edit your order yourself by logging in to Fenix-Store.com and going to the order page, or you can contact our customer service team and ask them to stop the shipment to make changes. If the orde

Can I get a quote for a bulk purchase or a group discount?

Absolutely! To get a quote, simply email us with your request and we'll get back to you as soon as we can. We often offer discounts for large purchases or customers that purchase large quantities on a recurring basis. Addiitionally, we can offer up t

How can I cancel my order?

To cancel, please reach out to our customer service department at 877-449-3301 as soon as possible! Our warehouse ships orders very quickly and once yours has shipped it can no longer be canceled!

How can I check the status of my order?

To check the status of your order, please log into your Fenix-Store account here. Under the "Orders" tab, you'll see a list of your order history and order status.

How do I return a recent purchase?

Go to our Returns and Exchanges page (https://fenix-store.com/pages/returns-and-exchanges) to learn more and to start your return.

I forgot to use my coupon. Can it be applied to my order?

Yes! Please reach out to us using our contact request form and we'll be happy to apply that discount for you!

What does "awaiting fulfillment" mean on my order status?

If your order status says "awaiting fulfillment," this means we have received your order and it is currently being processed.

When will my order arrive?

To see your order status, log into your Fenix-Store account. You can see if your order has shipped along with the tracking number which will usually provide an estimated date of arrival.

Where can I find my receipt?

To see your order history and status, you can log into your Fenix-Store account. Click the order you'd like a receipt for and underneath the Order Details, you can print the invoice.

Why am I receiving an email/call/text from Wyllo to confirm a transaction?

Don't worry! We work with a third-party fraud prevention platform called Wyllo (previously "NoFraud") to protect ourselves and our customers from fraudulent purchases. If you are being contacted by someone on the Wyllo team it means that something ab

Why is my payment being declined?

Common causes of declined payments include: an incorrect credit card number or expiration date, billing/shipping addresses that don't match what's listed on your card account, insufficient funds, the bank declining based on location, or the bank's fr