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What is your return policy?Updated 2 years ago

Fenix-Store.com is the brand-licensed retailer of Fenix light products in the United States. We strive for 100% customer satisfaction and our return policy is designed to help you feel comfortable making a purchase knowing you can return your light if you have any problems or are not completely satisfied. We also provide factory-authorized warranty and repair service - even for Fenix lights purchased from other retailers!

In the rare case that you have a problem with your light, or you just want to return it for something different, please read through your options below.   

Fenix Store Customer-Friendly Return Policy


Items purchased from Fenix-Store.com and returned within 30 days of purchase - Click HERE.

- Option 1: Full refund.

- Option 2: Replacement.

- Option 3: Store Credit. If you choose store credit, you will also receive 1000 Lumen Bucks (redeemable for $10 off or 10% off of a future purchase). 

Items purchased from Fenix-Store.com within the last year and being returned for a warranty issue - Click HERE.  

- Option 1: Replacement. 

- Option 2. Store Credit. If you choose store credit, you will also receive 1000 Lumen Bucks (redeemable for $10 off or 10% off of a future purchase). 

Items returned for warranty service more than one year after purchase or if purchased somewhere other than Fenix-Store.com - Click HERE

- Option 1: Replacement (if the problem is covered under warranty and the same model is available in stock).  

- Option 2: Store Credit. Your credit will be applied as soon as your item is received and inspected at the returns center. At that point, customers are able to purchase a new product immediately, without waiting for inspection and repairs to be made. As an added bonus, customers will also receive free shipping plus 1000 Lumen Bucks (redeemable for $10 off or 10% off of a future purchase) if returned for store credit.  

- Option 3: Factory repair service. The item will be inspected when received at the returns center and an assessment will be made to determine if the item is repairable. If the item can be repaired, it will be fixed and sent back to you as soon as possible. If the item cannot be repaired, a replacement will be sent. For this option, customers will have to pay for return shipping and wait for the inspection and repair process. Repairs can take several weeks, depending on service center workload and parts availability.  

Notes regarding returns:

Note 1: Except in the case of defective items, items returned for a refund or store credit must be in like-new condition and, except for items that can't easily be opened without damaging the packaging, the original packaging must not be torn. Additionally, your return package must contain all batteries and accessories that were originally included with the item. Items returned with damaged box packaging or with missing accessories or batteries may incur a 20% restocking fee. 

Note 2: Your refund, store credit, or replacement product will be processed after we receive your item at our returns center and confirm the item's condition. Customers will receive store credit equal to the amount paid for the item if a record of purchase is available or a receipt is provided. If a receipt is not available, customers will receive store credit equal to the current listed price of the item. 

Note 3. If the returned item cannot be repaired or if the same model is no longer available, you will receive a store credit for the original purchase value of the light.

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