Troubleshooting: Lanterns

Monday - Friday 09:00 AM - 05:00 PM EST
Saturday - 09:00 AM - 05:00 PM EST
Closed Sunday

Create an Account

My Account

Loyalty Program

Order Status

Sign-In

Shipping Info

Fenix Support Home

Warranty & Repair

Fenix Support

Lanterns

Fenix Lanterns

How do I file a claim on my Extend Protection Plan?

What does the Protection Plan cover?

Why would I want to purchase a protection plan for my flashlight?

Accident Protection Plan by Extend

Fenix BC21R Troubleshooting Steps

Fenix BC21R V2 Troubleshooting Steps

Fenix BC25R Troubleshooting Steps

Fenix BC30 V2 Troubleshooting Steps

Fenix BC30R Troubleshooting Steps

Fenix BC35R Troubleshooting Steps

Troubleshooting: Bike Lights

Why does the BC21R V3 sometimes downshift to a lower output level?

Does the Fenix BC21R (V1) bike mount allow any left-right adjustment?

How can I prevent accidental activation of the BC21R V3?

Fenix BC21R V3 FAQs

Fenix Bike Lights

Are all tactical flashlights considered weapon lights?

Can I order a belt clip for my Fenix flashlight?

Can I purchase the AC and DC chargers for the Fenix RC40 flashlight?

Can I purchase the Fenix BA4C battery case?

How do the Fenix remote pressure switches function?

Can I buy a replacement holster for my Fenix flashlight?

Can I buy a replacement pocket clip for my Fenix flashlight?

Can you upgrade the battery included with a flashlight to a battery with higher milliamps?

How can I get a replacement USB port dust cover for my Fenix rechargeable flashlight?

I need a new velcro strip for my Fenix pressure switch. Where can I get one?

Fenix Accessories

How big are the Fenix 14500 batteries?

How big are the Fenix 16340 batteries?

How big are the Fenix 18650 batteries?

How big are the Fenix 21700 batteries?

How big are the Fenix 26650 batteries?

How long does it take to charge a Fenix battery in a Fenix charger?

What batteries should I use in my Fenix light?

Are ARB-L18 and ARB-L2 batteries interchangeable?

Can 14500 lithium-ion batteries be used in most other AA devices?

Can Fenix AA flashlights use Li/FeS2 batteries?

Can Fenix chargers charge unprotected 18650 cells?

Can I leave my rechargeable flashlight or battery plugged in all the time?

Can I order an extra battery for the Fenix UC40UE?

Can I purchase an extra battery for the TK65R?

Can I safely use the batteries in my Fenix flashlight until they are fully drained?

Can a 16340 battery be used in place of a CR123A battery?

Can my Fenix 18650 lithium-ion batteries be left in a below zero storage area for days at a time and still function when the light is needed?

Can the ARB-L18-3400 battery be charged inside the older Fenix UC30 with a USB cable?

Do I need to purchase a battery charger for the Fenix PD25's or PD25R's rechargeable battery?

Do the Fenix USB rechargeable batteries come with a charging cable?

Do the batteries in my rechargeable flashlight have to be charged through the flashlight or can I use a battery charger?

Do you sell rechargeable CR123A lithium batteries?

Do Fenix batteries (Ni-MH or lithium-ion) come fully charged?

How can I tell if my battery is fully charged?

How can I tell when my Fenix USB rechargeable battery is fully charged?

How do I know when my battery is finished charging?

How long do Fenix batteries last?

How long do rechargeable lithium ion batteries last?

How much longer would a Fenix flashlight run if I were to use an 18650 3500mAh battery vs an 18650 2600mAh battery?

How would you compare the performance of the Ni-MH 1.2V battery and the lithium 1.5V battery?

Is the Fenix ARB-L1-2600 battery a replacement for the ARB-L1T or ARB-L1S?

Is there a recommended storage voltage for 18650 rechargeable batteries?

Is there a way to fix an overdischarged battery in deep discharge?

My Fenix battery is starting to peel and swell after charging. Is this normal?

My unit's USB port is not working. Is it covered under warranty?

Should I discharge an 18650 battery before charging it?

The plastic wrapping on my Fenix lithium-ion battery has started to tear. Is it still safe to use?

What are the advantages and disadvantages of using a micro USB rechargeable lithium-ion battery versus a rechargeable lithium-ion battery that requires a battery charger?

What are the charging requirements for batteries with charging ports?

What are the pros and cons of 18650 lithium-ion batteries?

What batteries can be charged inside USB rechargeable flashlights?

What does the mAh mean in lithium-ion batteries?

What is a protected battery?

What is the difference between the Fenix ARB-L2M batteries and the ARB-L18 batteries?

What's the difference between a $5 18650 battery and a Fenix battery?

When do I need to replace rechargeable lithium ion batteries?

Where are Fenix brand flashlights manufactured?

Where can I purchase the Fenix ARB-L2 series batteries?

Which 18650 batteries replaced the ARB-L2 series?

Which battery is better for extremely cold weather: 18650 lithium-ion batteries or CR123A lithium batteries?

Who manufactures the Fenix lithium-ion batteries?

Will a 16340 make my CR123A light brighter?

Would a standard non-Fenix AA charger charge Fenix 14500 lithium-ion batteries?

Fenix Batteries

How does the discharge function work on my Fenix battery charger?

Can Fenix chargers charge CR123 batteries?

Can Fenix chargers charge the ARB-L18-2600U and ARB-L18-3500U batteries?

Can I charge Fenix USB rechargeable 18650 batteries using a battery charger?

Can I charge non-Fenix batteries in my Fenix battery charger?

Can I leave a fully charged lithium-ion battery in an unplugged Fenix charger?

Can the Fenix ARE-X2 battery charger be plugged directly to an electrical outlet?

Can the Fenix RC40 be charged through European wall plugs?

Can the discharge feature on Fenix chargers power an iPhone?

Can you charge different types of batteries together?

Can you use AC outlet with the Fenix ARE-X11 charging kit?

Do Fenix battery chargers discharge from all bays?

Does the Fenix ARE-A4 charger plug into a regular 120 volt outlet?

How do I charge my Fenix 18650 battery with the ARE-X1 charger via the Micro USB charging?

I lost the AC cable for my Fenix charger. Can I purchase a replacement?

What are things to consider when purchasing a charger?

What is the charging voltage for the Fenix battery chargers?

What is the difference between the Fenix ARE-C2+ battery charger and the older Fenix ARE C2 battery charger?

What size is the pin connector on Fenix chargers?

Why are my batteries not charging in my Fenix charger?

Are there any troubleshooting options for a defective Fenix charger?

Fenix Chargers

What is the Fenix Rewards Program and how does it work?

Can I cancel a Lumen Bucks coupon and have the points added back to my account?

Does my online account show my Lumen Bucks reward point balance?

How do I access my Fenix-Store reward points?

How do I earn Lumen Bucks reward points?

How do I redeem my Lumen Bucks rewards points?

How do I refer a friend?

What are Lumen Bucks?

What can I get with my Lumen Bucks reward points on the Fenix store?

Fenix Rewards Program

Are Fenix flashlights waterproof?

Can I purchase a new lens for my Fenix flashlight?

Can I purchase a tail cap or a tail switch for my Fenix flashlight?

Fenix WT25R Troubleshooting Steps

Fenix WT20R Troubleshooting Steps

Fenix WF30RE Troubleshooting Steps

Fenix WF11E Troubleshooting Steps

Fenix WF05E Troubleshooting Steps

Fenix UC52 Troubleshooting Steps

Fenix UC40UE Troubleshooting Steps

Fenix UC35 V2 Troubleshooting Steps

Fenix UC30 Troubleshooting Steps

Fenix UC02 Troubleshooting Steps

Fenix WT50R Troubleshooting Steps

Fenix UC01 Troubleshooting Steps

Fenix TK75 Troubleshooting Steps

Fenix TK72R Troubleshooting Steps

Fenix TK65R Troubleshooting Steps

Fenix TK47UE Troubleshooting Steps

Fenix TK47 Troubleshooting Steps

Fenix TK35UE Troubleshooting Steps

Fenix TK35 Troubleshooting Steps

Fenix TK32 Troubleshooting Steps

Fenix TK30 Troubleshooting Steps

Fenix TK26R Troubleshooting Steps

Fenix TK25 Troubleshooting Steps

Fenix TK22UE Troubleshooting Steps

Fenix TK22 V2 Troubleshooting Steps

Fenix TK20R Troubleshooting Steps

Fenix TK16 V2 Troubleshooting Steps

Fenix E01 V2 Troubleshooting Steps

Fenix E02R Troubleshooting Steps

Fenix E03R Troubleshooting Steps

Fenix E05 Troubleshooting Steps

Fenix E11 Troubleshooting Steps

Fenix E12 Troubleshooting Steps

Fenix E15 Troubleshooting Steps

Fenix E18R Troubleshooting Steps

Fenix E25UE Troubleshooting Steps

Fenix E28R Troubleshooting Steps

Fenix TK15UE Troubleshooting Steps

Fenix E35UE Troubleshooting Steps

Fenix FD20 Troubleshooting Steps

Fenix FD41 Troubleshooting Steps

Fenix LD02 V2 Troubleshooting Steps

Fenix LD09 Troubleshooting Steps

Fenix LD12 Troubleshooting Steps

Fenix LD15R Troubleshooting Steps

Fenix LD22 V2 Troubleshooting Steps

Fenix LD32 UVC Troubleshooting Steps

Fenix LD75C Troubleshooting Steps

Fenix LR40R Troubleshooting Steps

Fenix MC11 Troubleshooting Steps

Fenix PD25 Troubleshooting Steps

Fenix PD32 V2 Troubleshooting Steps

Fenix PD35TAC Troubleshooting Steps

Fenix PD36R Troubleshooting Steps

Fenix PD40R V2 Troubleshooting Steps

Fenix RC05 Troubleshooting Steps

Fenix RC09 Troubleshooting Steps

Fenix RC11 Troubleshooting Steps

Fenix RC15 Troubleshooting Steps

Fenix RC20 Troubleshooting Steps

Fenix RC40 Troubleshooting Steps

Fenix SD11 Troubleshooting Steps

Fenix SD20 Troubleshooting Steps

Fenix TK09 Troubleshooting Steps

Fenix TK11 TAC Troubleshooting Steps

Fenix PD35 V3 Troubleshooting Steps

Fenix E01 Troubleshooting Steps

Troubleshooting: Flashlights

I put a fully charged 26650 battery into the Fenix PD40R (V1) flashlight and the turbo only lasted for a short while before dropping to the lower output. I can't get it back to turbo mode. Why is this happening?

Why is my PD40R not reaching the full Turbo mode?

Fenix PD40R V2 FAQS

The brightness switch on my Fenix TK16 (V1) tactical flashlight is not working. What can I do?

Fenix TK16 V2 FAQs

Fenix Flashlights