General Fenix Product FAQs
What does "IP Rating" on lights mean?
IP (Ingress Protection) ratings describe how well a device is sealed against solid particles (like dust) and liquids (like water). The rating has two digits: the first (0-6) covers solid/dust protection, and the second (0-9) covers liquid protection
Do you have upgrades for my Fenix light?
There may be an upgraded version of your light out. Try to first search for the same model number that you have to see if there is a newer version available. If you have a question about a specific model you can contact us using live chat or by email
What is the color temperature of a light?
Color temperature affects how the light appears: below 2000K gives a dim, candlelight-like glow; 2000K-3000K is a soft, often yellowish white; 3100K-4500K is a bright white; 4600K-6500K is a bright blue-white similar to daylight; 6500K and up has a b
Am I allowed to do modifications to my Fenix light?
Doing any modifications to your Fenix flashlight will void the warranty.
Are Fenix products made in the USA?
No, Fenix products are manufactured in China by Fenixlight Limited. Fenix-Store.com is an official, brand-authorized US retailer of Fenix products, selling Fenix lights since 2006.
Are there instructions on how to take apart my Fenix light?
Fenix flashlights are not designed to be dismantled. Please don't dismantle the flashlight as taking the flashlight apart will void the warranty.
Can Fenix USB rechargeable flashlights, headlamps, bike lights, and batteries be charged using a computer USB port?
Most Fenix products are designed to charge using a power adapter with a 5V, 1.5-2.5A rating. However, you can usually charge Fenix USB rechargeable products using a computer USB port. You may see a slower charge when using a computer's USB port but i
Can any Fenix lights attach to a baseball cap?
Some Fenix flashlights are designed to fit on the brim of a cap and some feature a reversible pocket clip that can attach to a cap brim. Check our lineup at Fenix-Store.com or contact our customer support team to find lights with this feature.
Can I change the bulb in my Fenix flashlight?
No, you are not able to get into the head of the flashlight to change the bulb without disassembling the flashlight which would void the warranty.
Can I charge an unprotected battery in a Fenix rechargeable flashlight, headlamp, or bike light?
We do not recommend using or charging unprotected cells in any Fenix flashlight, headlamp, bike light, or charger. Please use protected batteries, such as genuine Fenix rechargeable batteries, of the type listed for your model.
Can I power my Fenix flashlight or headlamp with non-rechargeable lithium batteries?
It depends on the model. Many Fenix lights can use non-rechargeable lithium batteries: for example, the PD25R accepts a non-rechargeable CR123A lithium battery (at reduced output) as well as its rechargeable 16340 battery. Other models are designed f
Can I recharge my USB rechargeable flashlight using a USB charger for my iPhone or iPad?
Usually, yes. Most Fenix products are designed to charge using a 5V USB power adapter rated 1.5-2.5A. A newer iPhone or iPad USB adapter will generally work; older small 5V/1A phone cubes may charge more slowly, and some higher-output models (for exa
Can I upgrade any internal components of my older Fenix flashlight with a newer version?
We are unable to change out any internal components of Fenix flashlights.
Can a USB rechargeable battery be charged in a Fenix USB rechargeable flashlight?
It depends on the light. Some Fenix USB rechargeable flashlights are designed to use USB rechargeable batteries, while others are not. Please check the battery table and charging instructions in your light's user manual or on its product page, or con
Can the top portion of the headband be removed and re-installed on Fenix headlamps?
Yes, it can be removed. If you look underneath the headband at the part where it connects in the front and back, you'll notice a small split in the plastic that you can pull the headband through. You can then use it without the top headband and easil
Do Fenix flashlights come with batteries?
Fenix rechargeable flashlights will come with batteries. However, non-rechargeable Fenix flashlights usually won't come with a battery. A good way to tell is that the "UC" series and flashlights ending with the letter "R" (such as the TK20R V2.0) are
Do Fenix flashlights have glass lenses?
The majority of Fenix flashlights have a glass lens. A handful of smaller/compact models use a plastic lens instead - check the product page or description for the specific model you're interested in to confirm which it has.
Do Fenix flashlights have parasitic drain?
Yes, many Fenix flashlights have a slight parasitic drain, specifically the ones that feature digital switches. This is due to the fact that the light needs to draw a very small amount of energy to detect when it is being turned on.
Do Fenix flashlights have reverse polarity protection?
Reverse polarity protection varies by model. Please check the user manual for your specific light, and always insert batteries following the polarity markings on the light.
Do Fenix flashlights use CREE LED bulbs?
Fenix flashlights mostly use either CREE LED or Luminus LED. Check the product description of any Fenix flashlight you're interested in to see which brand of LED it uses.
Do you have MSDS sheets for Fenix products?
We do have MSDS sheets available. Please reach out to our customer service team and we'll be happy to assist!
Do you have any open-box, refurbished, or returned Fenix flashlights, headlamps, bike lights, and accessories?
Yes, check out our special offers section where you'll find many great deals including open box and returned items.
Do you have discounts during Black Friday?
We send out a newsletter to all of our Fenix Insiders that will tell you about new products, discounts and sales, and other interesting information about our store and products. Make sure to sign up for the newsletter by scrolling to the bottom of ou
Do you offer any package deals?
Yes we do! You can browse our Fenix flashlight bundle section where we offer multiple package deals.
Do you offer discounts for military or first responders?
Yes, we are happy to help support those who have been in service. We offer discounts to military (active and retired), law enforcement, first responders, and teachers through ID.me. You must have an account with ID.me to qualify for the discount but
Do you sell bulbs for Fenix flashlights?
No, we do not sell bulbs for any of our flashlights. Taking apart the flashlights can break the waterproofing on them. If a Fenix LED needs to be replaced, you must send the light in for repair. Please visit our Warranty and Repair page and submit a
Does the heat protection on Fenix flashlights react to the actual temperature of the flashlight or is based on a built-in timer?
It depends on the model. The heat protection on most Fenix flashlights reacts to the actual temperature of the flashlight. But there are some models that have a simple timer instead, most often on the highest setting.
How can I be sure I'm purchasing a genuine Fenix product?
Fenix Store has been an authorized Fenix retailer since 2006. Use caution on marketplace sites, look up your light's serial number, and register it to add 6 months to your warranty.
How can I order parts for my flashlight?
Unfortunately we do not have the inventory to allow customers to purchase parts directly on our website; our parts are reserved for use with warranty and repair claims. If your light is malfunctioning and you think that you may need a replacement par
How can I request a donation for my charity or event?
Please reach out through live chat (the chat button on any page of fenix-store.com) or at [email protected] with your inquiry and we'd be happy to help you.
How can I tell how long a battery will last in my flashlight?
Check on the product listing of your Fenix flashlight to find the estimated run time for your flashlight. Some Fenix flashlights also come with battery capacity indicators which will give you a good idea of how much power is left in your battery. Che
How do I register my Fenix flashlight, headlamp, or bike light?
Please click on the "Register Your Light" link at the bottom on the Fenix Store home page.
How do I select a headlamp? So many choices!
To select the right headlamp, narrow down your choices by focusing on three primary factors: intended use, light output, and power source. Start with your primary activity to choose the right series. For lightweight activities like trail running or c
How do I write a review about my Fenix purchase?
After you order, you may receive an email asking you to review your purchase. You can follow the link in the email to write a review. You can also go to the product page of the item you'd like to review and scroll down the page to the reviews section
How do the different button and switches work on my Fenix flashlight?
The operation depends on which Fenix light you're using. We recommend checking out the user manual that comes with your flashlight. Alternatively, search this Help Center for your model's "Reference Manual" article, or contact our customer support te
How much recoil can Fenix flashlights handle when mounted on a weapon?
Recoil tolerance varies by light, and not every Fenix flashlight is designed to be mounted on a firearm. If you plan to mount a light on a weapon, we recommend choosing one of Fenix's dedicated weapon lights, which are designed for firearm mounting.
Is it okay to use high drain batteries in my Fenix flashlight?
Use the battery type listed for your specific model. Fenix's own rechargeable batteries (for example, the ARB-L21-5000U 21700) are designed for high-drain flashlights. We do not recommend using unprotected cells of any brand in Fenix lights.
My Fenix flashlight is hot to the touch after being on turbo mode for a time. Is this normal?
It's normal for a higher output flashlight to heat up. However, if you see smoke or smell an electric burning scent, this is not normal and could cause damage to the flashlights or batteries. If it's getting this hot, please navigate to our Warranty
My Fenix flashlight is turning on in its holster or in my pocket. What can I do?
Check to see if your Fenix flashlight has a lockout option. Many Fenix lights, especially those with just a side switch operation, have a lock out feature to prevent accidental activation. Please check the product information page or the user manual
Should I use a 5 watt or 12 watt adapter to charge my Fenix rechargeable flashlight?
A standard 5V USB adapter of either rating can be used, because the light only draws the current it needs. However, a 5-watt (1A) adapter may charge some models slowly or not properly: for example, the TK20R V2.0 requires a wall charger rated at leas
Should I use a flat top battery or a button top battery in my Fenix flashlight?
Buy button top. Older Fenix lights used flat-top batteries, but many current models accept only button-top batteries.
What are the advantages of having a USB rechargeable flashlight vs. removing the batteries to charge them in a battery charger?
Fenix rechargeable flashlights are certainly more convenient simply because you can plug the flashlight in and charge the battery without removing the battery. One disadvantage is that if the battery's voltage is extremely low (deep-discharged), you
What are the main things to consider when selecting a flashlight?
A few key things to weigh: intended use (EDC, tactical, outdoor, work) since that shapes size and feature needs; lumen output and beam distance, balanced against battery life (more isn't always better if it drains faster than you need); battery type
What can I do if a battery leaks in my flashlight?
Unfortunately, battery corrosion is not covered under the normal Fenix Warranty and it can be rather hard to rectify problems caused by it. We are happy to do what we can to get your Fenix light back in order, whether it be to clean up the acidic res
What's the difference between lumens and candelas?
Lumens measure the total light a flashlight produces. Candela measures how intensely that light is concentrated in the center of the beam, which determines how far it reaches.
What's the main difference between Lumens and what is a good Lumen number?
The main difference in lumens is just simply the brightness. The higher, the brighter. The beam pattern will have a good amount of influence on how bright the light appears to be and how bright it actually is. As well as 1000 vs 3000 lumens, it would
When will my Fenix flashlight be upgraded?
We are unable to know exactly when a specific flashlight will be upgraded until Fenix announces an upgrade. Fenix continues to release more upgraded versions of their flashlights so be sure to sign up for our newsletter to learn more about the latest
Where can I find a user manual for my Fenix flashlight?
A printed user manual comes in the box with your Fenix light. You can also search this Help Center for your model's "Reference Manual" article, or contact our customer support team and we can help you find the manual for your model.
Why does my Fenix flashlight step-down in output from turbo?
The step-down feature depends on the environment you are using your Fenix flashlight in. If it is hot outside, the light has internal and external heat coming into play. When it is cold outside, that helps keep the light cool. The reason it drops dow
Why does my light turn on while plugged in and charging but not when unplugged?
Most Fenix flashlights and lanterns are able to turn on while they are plugged in. While they are connected to an external power source, the light will draw power directly from the wall or other type of output source, which will allow it to turn on.
Why is my Fenix flashlight not working with new batteries?
A flashlight can stop working for many different reasons. There could have been a manufacturing error, a circuit could blow, the switch could break, or it could be caused by damage during use. If your flashlight is not turning on we recommend that yo
Will I get the full output on my Fenix flashlight if I put a filter over the lens?
No. When you put a colored filter on a light, the output is reduced. How much depends on the filter color and type.
Can I take a flashlight on a plane?
Yes. TSA allows flashlights in carry-on and checked bags. Spare lithium batteries must go in your carry-on only, and spare lithium-ion batteries over 100 watt-hours need airline approval.
What are some things I can do to make sure I get the longest life from my Fenix light?
A few general habits help any Fenix light last longer: store batteries partially charged (not fully depleted or fully charged) if not using the light for an extended period; avoid leaving batteries in a light that will sit unused for months, since ev
Where are Fenix brand flashlights manufactured?
Fenix lights are designed and manufactured by Fenixlight Limited in China. Fenix Store is an Official Retailer of Fenix products in the United States, selling Fenix lights since 2006.