Troubleshooting: Headlamps
My Fenix headlamp won't turn on. What can I do?
Please search our FAQs for your headlamp model to find the troubleshooting page. If the troubleshooting doesn't help, please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit yo
Fenix HL12R V2 Troubleshooting Steps
Press and hold the power switch for 0.5 seconds. A single press will not turn on the light. You must hold the button until the light activates. If the light is still not working after you have completed this troubleshooting step, please visit our War
Fenix HL15 Troubleshooting Steps
Confirm that the battery or batteries are working properly by testing them in another compatible device. Make sure the battery or batteries are inserted into the light in the correct direction, as indicated inside the battery compartment. Confirm tha
Fenix HL16 Troubleshooting Steps
Confirm that the battery or batteries are working properly by testing them in another compatible device. Make sure the battery or batteries are inserted into the light in the correct direction, as indicated inside the battery compartment. Confirm tha
Fenix HL18R Troubleshooting Steps
Press and hold the power switch for 0.5 seconds. A single press will not turn on the light. You must hold the button until the light activates. If the light is still not working after you have completed this troubleshooting step, please visit our War
Fenix HL26R Troubleshooting Steps
Press and hold the power switch for 0.5 seconds. A single press will not turn on the light. You must hold the button until the light activates. If the light is still not working after you have completed this troubleshooting step, please visit our War
Fenix HL30 Troubleshooting Steps
These troubleshooting steps apply to the current 2018 Edition of the HL30, as well as older versions. Confirm that the battery or batteries are working properly by testing them in another compatible device. Make sure the battery or batteries are inse
Fenix HL32R Troubleshooting Steps
Press and hold the power button for 0.5 seconds. Simply pressing the button will not turn on the light. The button must be held until the light activates. If the light is still not working after you have completed this troubleshooting step, please vi
Fenix HL40R Troubleshooting Steps
Press and hold the power button for 0.5 seconds. Simply pressing the button will not turn on the light. The button must be held until the light activates. If the light flashes several times and then turns off, it may be in lockout mode. To deactivate
Fenix HL50 Troubleshooting Steps
Confirm that the battery or batteries are working properly by testing them in another compatible device. Make sure the battery or batteries are inserted into the light in the correct direction, as indicated inside the battery compartment. Confirm tha
Fenix HL55 Troubleshooting Steps
Confirm that the battery or batteries are working properly by testing them in another compatible device. Make sure the battery or batteries are inserted into the light in the correct direction, as indicated inside the battery compartment. Confirm tha
Fenix HL60R Troubleshooting Steps
If your light will not turn on or charge, remove the plastic insulation disc from inside the flashlight body before using it. Please watch the video for instructions. Confirm that the battery or batteries are working properly by testing them in anoth
Fenix HM23 Troubleshooting Steps
Confirm that the battery or batteries are working properly by testing them in another compatible device. Make sure the battery or batteries are inserted into the light in the correct direction, as indicated inside the battery compartment. Confirm tha
Fenix HM50R Troubleshooting Steps
If your light will not turn on or charge, remove the plastic insulation disc from inside the flashlight body before using it. Please watch the video for instructions. Confirm that the battery or batteries are working properly by testing them in anoth
Fenix HM61R V3 Troubleshooting Steps
If your light won't turn on or won't charge, be sure to remove the plastic insulation disc (please watch video) inside the flashlight body as soon as you get the light. Confirm that your batteries are good. Try using the battery in another device. Co
Fenix HM65R Troubleshooting Steps
If your light will not turn on or charge, remove the plastic insulation disc from inside the flashlight body before using it. Please watch the video for instructions. Confirm that the battery or batteries are working properly by testing them in anoth
Fenix HM65R-T Troubleshooting Steps
If your light will not turn on or charge, remove the plastic insulation disc from inside the flashlight body before using it. Please watch the video for instructions. Confirm that the battery or batteries are working properly by testing them in anoth
Fenix HP15UE Troubleshooting Steps
Confirm that the battery or batteries are working properly by testing them in another compatible device. Make sure the battery or batteries are inserted into the light in the correct direction, as indicated inside the battery compartment. Confirm tha
Fenix HP30R Troubleshooting Steps
Please confirm that the battery cap is screwed down completely. Confirm that the 18650 batteries you are using are working properly by testing them in another compatible device. If you do not have another device that uses 18650 batteries, ask a cowor
Fenix HP30R V2 Troubleshooting Steps
Please confirm that the battery cap is screwed down completely. Confirm that the 21700 batteries you are using are working properly by testing them in another compatible device. If you do not have another device that uses 21700 batteries, ask a cowor