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Warranty Information

24 articles

Warranty explained, how & where to get warranty work, etc.

Articles

What is the Fenix Limited Lifetime Warranty?

All Fenix flashlights are covered under a Limited Lifetime Warranty. "Limited" refers to the fact that the warranty has a full-coverage warranty for a set period of time where both parts and labor are covered and then a limited warranty after that fo

How do I know which Fenix Warranty & Repair Center will handle my service work?

Fenix-Store is proud to provide warranty service on all Fenix lights regardless of where they were purchased from, so long as you are in the USA! Please fill out our Return Request Form and a member of our team will respond shortly with more details

Are parts available for my Fenix LD20 LED flashlight?

Unfortunately, the Fenix LD20 LED flashlight has been discontinued and parts are no longer made for this model. All LD20s are no outside of the full-coverage warranty period. Please contact us to discuss additional options.

Can I purchase a tail cap or a tail switch for my Fenix flashlight?

We are not able to sell extra parts for flashlights. If you have a light that has a defective part please first search in the top left of this page for troubleshooting steps for your model, then follow the instructions on the bottom of that page if t

If I purchase a Fenix flashlight on Amazon who handles the warranty?

Fenix-Store does! We are proud to provide warranty service on all Fenix lights regardless of where they were purchased from, so long as you are in the USA! Please fill out our Return Request Form and a member of our team will respond shortly with mor

What are my options if my defective flashlight, headlamp, or lantern is discontinued?

Unfortunately, Fenix does stop producing parts for all lights at some point in time so it is possible that your light is no longer repairable. However, we do sometimes have a part for long-discontinued items! You can use the Contact form and let us k

Where do I send my Fenix flashlight for warranty work?

Send it to us! Fenix-Store is proud to provide warranty service on all Fenix lights regardless of where they were purchased from, so long as you are in the USA! Please fill out our Return Request Form and a member of our team will respond shortly wit

1. How do I send my Fenix light in for repair?

First, we recommend trying out the troubleshooting steps for your specific light model. In the search bar, type your model in and find the article that says "Troubleshooting Steps For Your Light." Please go through the troubleshooting steps and if th

What voids the warranty for a Fenix flashlight?

Fenix flashlights come with a 5 year warranty that covers manufacturer defects. The warranty would be voided if you dismantled a part that was not supposed to be disassembled like the entire head piece or the tail switch itself. The warranty would al

My Fenix flashlight stopped working. How do I get warranty on it?

All Fenix flashlights and other electronic products have some sort of warranty which you can view here. Fenix-Store will perform warranty work on Fenix products purchased through Fenix-Store or one of our dealers. Before starting warranty, please fir

What is the warranty for Fenix batteries?

For more information about warranty, please visit this page.

How does warranty work if I live outside the US?

Fenix-Store only services warranties for customers who live in the USA. If you are outside of the United States please reach out to [email protected] to find the service center in your area.

Am I charged for warranty work?

For flashlights still under the full-coverage warranty, the customer is responsible for shipping charges to Fenix-Store in Oklahoma.  You will not be charged parts or labor for warrantied flashlights. Fenix Store pays the return postage to the custom

My Fenix flashlight only stays on while the switch is held down. What can I do to fix it?

It is possible that the siwtch is just loose. Please view the video on the general troubleshooting your flashlight page to see how to tighten the switch. If this does not help, please fill out this RA request form to start the warranty process.

How long does it take to get warranty or service work done?

Fenix-Store facilitates most repairs in our local Oklahoma Repair Center. For the products which can be repaired in our Oklahoma Repair Center, repairs are normally done within 2 weeks of receipt as long as parts are available.  There are times when

What is the warranty for Fenix flashlights, headlamps, and bike lights?

For more information about warranty, please visit this page.

What is the difference between the Fenix Full Coverage Warranty and the Fenix Limited Lifetime Warranty?

All Fenix flashlights are covered under a Limited Lifetime Warranty and full coverage warranty. The full-coverage warranty lasts for a set period of time where both parts and labor are covered. The full coverage can last anywhere between 1 - 5 years

What repair center services a flashlight purchased from Expert Voice or Expert City?

Fenix-Store is happy to help Expert Voice and Expert City customers with warranty service so long as you are in the USA! Please fill out our Return Request Form and a member of our team will respond shortly with more details for you!

What is the warranty for Fenix chargers?

For more information about warranty, please visit this page.

Are there any troubleshooting options for a defective Fenix charger?

No, we have no troubleshooting steps for Fenix chargers. Please contact us to get assistance with your charger.

My Fenix flashlight is outside of the full-coverage warranty period. What do I do?

Fenix offers a Limited Lifetime Warranty. There is a full-coverage period where both parts and labor are covered. You can see more details about the warranty here. After the Full-Coverage period is over you have a Limited-coverage Warranty for the li

Is there a warranty for my headband for my Fenix headlamp?

Accessories including those that come with Fenix bike lights, flashlights, and headlamps do not come with warranties.

Is there a warranty for my Fenix flashlight holster?

Accessories including those that come with Fenix bike lights, flashlights, and headlamps do not come with warranties.

Is there a warranty for the bike mount that comes with my Fenix bike light?

Accessories including those that come with Fenix bike lights, flashlights, and headlamps do not come with warranties.