Warranty Information
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Am I charged for warranty work?
For flashlights still under the full-coverage warranty, the customer is responsible for shipping to the Fenix-Store Repair Center in Oklahoma. If the light can be repaired or if it needs to be replaced, Fenix Store pays the return postage to the cust
Are there any troubleshooting options for a defective Fenix charger?
No, we have no troubleshooting steps for Fenix chargers. Please contact us to get assistance with your charger.
How do I know which Fenix Warranty & Repair Center will handle my service work?
Fenix-Store is proud to provide warranty service on all Fenix lights regardless of where they were purchased from, so long as you are in the USA. Please navigate to our Warranty and Repair Page (https://fenix-store.com/pages/warranty-info) to learn m
How do I send my Fenix light in for repair?
First, search our Knowledge Base for troubleshooting steps for your specific model - many issues can be resolved without sending the light in. If that doesn't fix it, navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-in
How does warranty work if I live outside the US?
Fenix-Store only services warranties for customers who live in the USA. If you are outside of the United States please reach out to [email protected] to find the service center in your area.
How long does it take to get warranty or service work done?
Fenix-Store facilitates most repairs in our local Oklahoma Repair Center. For the products which can be repaired in our Oklahoma Repair Center, repairs are normally done within 2 weeks of receipt as long as parts are available. There are times when w
If I purchase a Fenix flashlight on Amazon who handles the warranty?
It depends on who the distributor is for the product you purchased. Please email our customer service team with the light's serial number and we will get back to you with information on who will provide warranty and repair service.
Is there a warranty for my Fenix flashlight holster?
Accessories including those that come with Fenix bike lights, flashlights, and headlamps do not come with warranties.
Is there a warranty for my headband for my Fenix headlamp?
Accessories including those that come with Fenix bike lights, flashlights, and headlamps do not come with warranties.
Is there a warranty for the bike mount that comes with my Fenix bike light?
Accessories including those that come with Fenix bike lights, flashlights, and headlamps do not come with warranties.
My Fenix flashlight is outside of the full-coverage warranty period. What do I do?
Fenix offers a Limited Lifetime Warranty. There is a full-coverage period where both parts and labor are covered. please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your r
My Fenix flashlight stopped working. How do I get warranty on it?
All Fenix flashlights and other electronic products have some sort of warranty which you can view here. Fenix-Store will perform warranty work on Fenix products purchased through Fenix-Store or one of our dealers. Before starting warranty, please fir
What are my options if my defective flashlight, headlamp, or lantern is discontinued?
Unfortunately, Fenix does stop producing parts for all lights at some point in time so it is possible that your light is no longer repairable. However, we do sometimes have a part for long-discontinued items! You can use the Contact form and let us k
What is the Fenix Limited Lifetime Warranty?
Please navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-info) to find more information and submit your request for repair.
What voids the warranty for a Fenix flashlight?
Fenix products are covered under a Limited Lifetime Warranty, with a full-coverage period (parts and labor) that varies by product category (1, 2, or 5 years - see "What is the Fenix Limited Lifetime Warranty?" for the breakdown). The warranty is voi
Where do I send my Fenix flashlight for warranty work?
It depends on who the distributor is for the product you purchased. Please email our customer service team with the light's serial number and we will get back to you with information on who will provide warranty and repair service.