Warranty Information
Am I charged for warranty work?
For flashlights still under the full-coverage warranty that were purchased from Fenix Store, we provide a pre-paid shipping label to send the light to our partner repair center in Oklahoma, and the repaired or replaced item is shipped back to you at
How do I know which Fenix Warranty & Repair Center will handle my service work?
Fenix-Store provides warranty support for lights supplied through the Fenix Wholesale distributor. If you didn't purchase your light from Fenix Store, please provide the serial number of your light to our customer support team and we will inform you
How do I send my Fenix light in for repair?
First, search our Knowledge Base for troubleshooting steps for your specific model - many issues can be resolved without sending the light in. If that doesn't fix it, navigate to our Warranty and Repair page (https://fenix-store.com/pages/warranty-in
How does warranty work if I live outside the US?
Fenix-Store only services warranties for customers who live in the USA. If you are outside of the United States please reach out to [email protected] to find the service center in your area.
How long does it take to get warranty or service work done?
Fenix-Store facilitates most repairs through our partner repair center in Oklahoma. For the products which can be repaired in Oklahoma, repairs are normally done within 30 days of receipt as long as parts are available. If parts are unavailable or th
If I purchase a Fenix flashlight on Amazon who handles the warranty?
It depends on who the distributor is for the product you purchased. Please email our customer service team with the light's serial number and we will get back to you with information on who will provide warranty and repair service.
Is there a warranty for my Fenix flashlight holster?
Accessories including those that come with Fenix bike lights, flashlights, and headlamps do not come with warranties.
Is there a warranty for my headband for my Fenix headlamp?
Accessories including those that come with Fenix bike lights, flashlights, and headlamps do not come with warranties.
Is there a warranty for the bike mount that comes with my Fenix bike light?
Bike mounts are covered by a 1-year warranty against manufacturing defects. Other accessories that come with Fenix bike lights, flashlights, and headlamps, such as pocket clips, lanyards, and holsters, do not come with warranties.
My Fenix flashlight is outside of the full-coverage warranty period. What do I do?
Fenix offers a Limited Lifetime Warranty. There is a full-coverage period where both parts and labor are covered. After that period ends, labor is still free, but replacement parts are charged at cost, as long as parts are available. If your light ca
My Fenix flashlight stopped working. How do I get warranty on it?
All Fenix flashlights and other electronic products have some sort of warranty which you can view here. Fenix-Store will perform warranty work on Fenix products purchased through Fenix-Store or one of our dealers. Before starting warranty, please fir
What are my options if my defective flashlight, headlamp, or lantern is discontinued?
Unfortunately, Fenix does stop producing parts for all lights at some point in time so it is possible that your light is no longer repairable. However, we do sometimes have a part for long-discontinued items! You can reach out through live chat (the
What is the Fenix Limited Lifetime Warranty?
Fenix products carry a Limited Lifetime Warranty. During the full-coverage period, parts and labor are free: 5 years for flashlights, headlamps, bike lights, and lanterns without a built-in battery (1 year on the included battery), 2 years for lights
What voids the warranty for a Fenix flashlight?
Fenix products are covered under a Limited Lifetime Warranty, with a full-coverage period (parts and labor) that varies by product category (5 years for lights without a built-in battery, 2 years for lights with a built-in battery, and 1 year for rec
Where do I send my Fenix flashlight for warranty work?
If you purchased your light from Fenix Store, submit a warranty claim through our Warranty and Repair page (https://fenix-store.com/pages/warranty-info); for lights under full-coverage warranty we will provide a pre-paid shipping label. If you purcha
How can I get my light repaired if it is out of warranty?
We Love to See Older Fenix Models in Use! There is no better display of quality for Fenix than to see a customer still using his/her light well beyond the warranty period. Therefore, it is our desire to repair your out-of-warranty light as long as fe
How can I check to see if my Fenix light is registered?
Please contact our customer support team and we can help check your registration. If you haven't registered your light yet, you can do so using our product registration form at https://fenix-store.com/pages/register-my-product.