General FAQs
What does "IP Rating" on lights mean?
IP (Ingress Protection) ratings describe how well a device is sealed against solid particles (like dust) and liquids (like water). The rating has two digits: the first (0-6) covers solid/dust protection, and the second (0-9) covers liquid protection
Do you have upgrades for my Fenix flashlight?
There may be an upgraded version of your light out. Try to first search for the same model number that you have to see if there is a newer version available. If you have a question about a specific model you can contact us using live chat or our Cont
What is the color temperature of a flashlight?
Color temperature affects how the light appears: below 2000K gives a dim, candlelight-like glow; 2000K-3000K is a soft, often yellowish white; 3100K-4500K is a bright white; 4600K-6500K is a bright blue-white similar to daylight; 6500K and up has a b
Am I allowed to do modifications to my Fenix flashlight?
Doing any modifications to your Fenix flashlight will void the warranty.
Are Fenix flashlights waterproof?
Most Fenix flashlights are waterproof and many others are water resistant. Please check the IP rating on the LED flashlights you're interested in to determine if it's waterproof. IP Ratings: IP66 - the flashlight is "dust tight" and protected against
Are Fenix headlamps waterproof?
All Fenix headlamps are highly water resistant. Some are IP68 rated waterproof which means they could be submerged in two meters of water for 30 minutes and be fine. Some are IP67 rated waterproof which means they could be submerged in one meter of w
Are Fenix products made in the USA?
No, Fenix products are manufactured in China by Fenix Light Limited. Fenix-Store.com is one of two authorized brand-name resellers in the United States. Fenix-Store is owned and run by Fenix Light Store LLC, a service disabled, veteran owned small bu
Are there instructions on how to take apart my Fenix flashlight?
Fenix flashlights are not designed to be dismantled. Please don't dismantle the flashlight as taking the flashlight apart will void the warranty.
Can Fenix AA and AAA flashlights use Energizer lithium batteries?
Yes, all of our AA and AAA Fenix flashlights will accept Energizer lithium batteries. You can find powerful AA powered flashlights with many features, perfect for professional work, EDC, survival kits, and more. Check out the Fenix-Store.com website
Can Fenix USB rechargeable flashlights, headlamps, bike lights, and batteries be charged using a computer USB port?
Most Fenix products are designed to charge using a power adapter with a 5V, 1.5-2.5A rating. However, you can usually charge Fenix USB rechargeable products using a computer USB port. You may see a slower charge when using a computer's USB port but i
Can Fenix flashlights take extreme temperatures like high 120 degrees?
Yes, Fenix flashlights can be used in a range of -4°F to 140°F. It's important to remember that most flashlights will get hot when used at the turbo brightness level. When using the flashlight in hot temperatures, keeping it on turbo for too long can
Can Fenix headlamps attach to a baseball cap?
Some Fenix flashlights are designed to fit on the brim of a cap and some feature a reversible pocket clip that can attach to a cap brim. Check our lineup at Fenix-Store.com or contact our customer support team to find lights with this feature.
Can Fenix headlamps work in subzero or freezing temperatures?
Yes, Fenix headlamps can handle extreme temperatures. However, the main concern will be with the battery. Lithium ion batteries do not perform well in extreme cold. CR123 batteries work better because they are more cold-resistant and will not slowly
Can I change the bulb in my Fenix flashlight?
No, you are not able to get into the head of the flashlight to change the bulb without disassembling the flashlight which would void the warranty.
Can I charge an unprotected battery in a Fenix rechargeabe flashlight, headlamp, or bike light?
While it is not recommended to use or charge non-protected cells in any Fenix flashlight, headlamp, bike light, or charger, Fenix rechargeable lights feature protection circuits and therefore should be fine.
Can I mount my Fenix flashlight onto a shotgun?
Due to the high recoil of shotguns, we don't recommend using Fenix flashlights on shotguns. The circuitry in our Fenix flashlights are not built to withstand the shotgun's high recoil. However, Fenix flashlights would be able to withstand the recoil
Can I order a new tail switch rubber boot cover for my Fenix flashlight?
We do sell parts and accessories for Fenix items. Please email us or call to let us know which part you're looking for.
Can I order a two-way pocket clip for my Fenix flashlight?
Depending on your flashlight, we may have an option available for you. Please contact our customer service team to find out.
Can I power my Fenix flashlight or headlamp with non-rechargeable lithium batteries?
No, non-rechargeable lithium batteries are not compatible with any Fenix flashlight. You can use either non-rechargeable alkaline batteries or you can use rechargeable lithium-ions depending on the flashlight. Please check the product listing of whic
Can I purchase a more powerful battery for my Fenix HL40R headlamp than the 2000mAh battery it comes with?
No, the Fenix HL40R headlamp has a built-in 2000mAh Li-polymer battery pack and cannot be removed. You may like the Fenix HL60R instead since you can remove the battery and get a higher capacity one.
Can I purchase o-rings for my Fenix flashlight?
Yes, we do have o-rings available. Please contact our customer service team with your request.
Can I recharge my USB rechargeable flashlight using a USB charger for my iPhone or iPad?
Most Fenix products are designed to charge using a power adapter with a 5V, 1.5-2.5A rating.
Can I register multiple Fenix lights using a single e-mail?
Please register your products at https://fenix-store.com/pages/register-my-product. You must register each light one at a time but can register multiple units under the same email address.
Can I remove the strike bezel on my Fenix flashlight and still use the flashlight?
No, you cannot take the strike bezel off any Fenix flashlight. Fenix has created tactical flashlights with smaller bezels so that the flashlight can be easy to carry while still being used for self-defense if necessary. However, if you'd prefer a fla
Can I switch the tail caps of one Fenix flashlight with another?
Some tail caps are the same across models but most are not compatible. To get more info, contact our customer support team to ask about the specific model.
Can I upgrade any internal components of my older Fenix flashlight with a newer version?
We are unable to change out any internal components of Fenix flashlights.
Can I upgrade or trade-in my old or discontinued unit to a current model?
Unfortunately, we are unable to do upgrades or trade-ins for older flashlights. However, if you contact our customer service department, we may be able to arrange a special discount for you!
Can I use the Fenix E15 on a keychain?
The Fenix E15 does have a small hole in the tail so you could put a small split ring it in. You would probably lose the flashlight's ability to tail stand if you put the split ring in the hole. Browse more of our everyday carry flashlights.
Can a USB rechargeable battery be charged in a Fenix USB rechargeable flashlight?
Yes it is possible but we do not recommend it. You can charge a USB rechargeable battery using a USB rechargeable flashlight, but we have seen cases where there was interference between the battery and the flashlight. So we recommend you use a non-US
Can the top portion of the headband be removed and re-installed on Fenix headlamps?
Yes, it can be removed. If you look underneath the headband at the part where it connects in the front and back, you'll notice a small split in the plastic that you can pull the headband through. You can then use it without the top headband and easil
Do Fenix flashlights come with batteries?
Fenix rechargeable flashlights will come with batteries. However, non-rechargeable Fenix flashlights usually won't come with a battery. A good way to tell is that the "UC" series, "RC" series, and all flashlights ending with the letter "R" (TK20R) wi
Do Fenix flashlights have glass lenses?
The majority of Fenix flashlights have a glass lens. A handful of smaller/compact models use a plastic lens instead - check the product page or description for the specific model you're interested in to confirm which it has.
Do Fenix flashlights have parasitic drain?
Yes, many Fenix flashlights have a slight parasitic drain, specifically the ones that feature digital switches. This is due to the fact that the light needs to draw a very small amount of energy to detect when it is being turned on.
Do Fenix flashlights have reverse polarity protection?
Yes, all Fenix flashlights have reverse polarity protection
Do Fenix flashlights that use APF technology require a mechanical tail switch, electronic side switch, or rotary switch?
No. APF is just a technology and can work with either mechanical or electronic switches or a combination. For the TK11 TAC, the tail switch is a mechanical-electronic combination. The rotating switch is mechanical; the forward switch is electronic. A
Do Fenix flashlights use CREE LED bulbs?
Fenix flashlights mostly use either CREE LED or Luminus LED. Check the product description of any Fenix flashlight you're interested in to see which brand of LED it uses.
Do you have MSDS sheets for Fenix products?
We do have MSDS sheets available. Please reach out to our customer service team and we'll be happy to assist!
Do you have any open-box, refurbished, or returned Fenix flashlights, headlamps, bike lights, and accessories?
Yes, check out our special offers section where you'll find many great deals including open box and returned items.
Do you have discounts during Black Friday?
We send out a newsletter to all of our Fenix Insiders that will tell you about new products, discounts and sales, and other interesting information about our store and products. Make sure to sign up for the newsletter by scrolling to the bottom of ou
Do you offer any package deals?
Yes we do! You can browse our Fenix flashlight bundle section where we offer multiple package deals.
Do you offer discounts for military or first responders?
Yes, we are happy to help support those who have been in service. We offer discounts to military, first responders, medical staff, teachers, commercial drivers, and government purchasers through ID.me. You must have an account with ID.me to qualify f
Do you sell bulbs for Fenix flashlights?
No, we do not sell bulbs for any of our flashlights. Taking apart the flashlights can break the waterproofing on them. If a Fenix LED needs to be replaced, you must send the light in for repair. Please submit an RA request form to get started with wa
Does APF allow Fenix lights to be brighter than 2200 lumens?
Yes. APF is a way to allow those tail-switch-controlled flashlights to step into the age of high output above 2000 lumens. Not the only way, but a better way. A perfect support for those high-output LEDs and high-performance batteries. The APF system
Does the APF technology in Fenix lights cause a flicker?
No, unlike PFM, APF technology has no flickering effect.
Does the heat protection on Fenix flashlights react to the actual temperature of the flashlight or is based on a built-in timer?
It depends on the model. The heat protection on most Fenix flashlights reacts to the actual temperature of the flashlight. But there are some models that have a simple timer instead, most often on the highest setting.
How can I be sure I'm purchasing a genuine Fenix product?
When purchasing from Fenix-Store you can be confident that you're getting an official Fenix item as we are a certified Fenix distributor. If purchasing on a marketplace site such as Ebay, we recommend caution. Make sure that the seller allows for ret
How can I get some cool Fenix swag?
Thank you for being a Fenix Fan! You can request freebies in the comments section when you place an order.
How can I order parts for my flashlight?
Unfortunately we do not have the inventory to allow customers to purchase parts directly on our website; our parts are reserved for use with warranty and repair claims. If your light is malfunctioning and you think that you may need a replacement par
How can I request a donation for my charity or event?
Please use our Contact form to reach out with your inquiry and we'd be happy to help you.
How can I tell how long a battery will last in my flashlight?
Check on the product listing of your Fenix flashlight to find the estimated run time for your flashlight. Some Fenix flashlights also come with battery capacity indicators which will give you a good idea of how much power is left in your battery. Che
How do I assemble a Fenix headband?
This process is easiest to follow visually rather than in text - there should be an instructional video linked here for the current headband style, but it isn't present in this export.
How do I register my Fenix flashlight, headlamp, or bike light?
Please click on the "Register Your Light" link at the bottom on the Fenix Store home page.
How do I select a headlamp? So many choices!
To select the right headlamp, narrow down your choices by focusing on three primary factors: intended use, light output, and power source. Start with your primary activity to choose the right series. For lightweight activities like trail running or c
How do I write a review about my Fenix purchase?
A couple weeks after you order the product, you'll receive an email asking you to review your purchase. You can follow the link in the email to write a review. Your review will show up as a "verified buyer" if you chose to follow the link in the emai
How do the different button and switches work on my Fenix flashlight?
The operation depends on which Fenix light you're using. We recommend checking out the user manual that comes with your flashlight. Alternatively, you can find the user manual for your Fenix flashlight by visiting the manufacturer's website fenixligh
How much recoil can Fenix flashlights handle when mounted on a weapon?
Fenix flashlights can withstand most recoil. The only amount that we do not recommend using them with is on a shotgun. That recoil may cause the light to malfunction. If you're interested in hunting flashlights, be sure to check out our hunting flash
Is APF technology affected by magnetic fields because of a hall-effect sensor?
While APF can work with hall-effect sensors, very few tactical products use them because it can cause accidental on/off, especially with some tactical gear like QD/QR buckle with a strong magnet. Fenix does not use any hall-effect sensor on tactical
Is APF technology limited by current?
No. While traditional forward switches on flashlights are limited by current, flashlights that use APF technology are not.
Is it okay to use high drain batteries in my Fenix flashlight?
Fenix flashlights are not compatible with the "high drain" batteries. Due to the high output of our lights, these batteries are not compatible.
Is there an extension tube attachment to increase the runtime of my Fenix light?
No we do not have any battery expansion kits for any of our flashlights. We did formerly have one for the previous version of the TK75 but it has been since discontinued. This information may change in the future.
Is there padding to protect teeth when holding a Fenix flashlight in your mouth?
We don't have any padding to protect teeth, but you can try to use silicon and/or electrical tape and it should work just fine.
My Fenix flashlight is hot to the touch after being on turbo mode for a time. Is this normal?
It's normal for a higher output flashlight to heat up. However, if you see smoke or smell an electric burning scent, this is not normal and could cause damage to the flashlights or batteries. If it's getting this hot, please navigate to our Warranty
My Fenix flashlight is turning on in its holster or in my pocket. What can I do?
Check to see if your Fenix flashlight has a lockout option. Many Fenix lights, especially those with just a side switch operation, have a lock out feature to prevent accidental activation. Please check the product information page or the user manual
Should I use a 5 watt or 12 watt adapter to charge my Fenix rechargeable flashlight?
Either should be fine but to stay on the side of caution, we would recommend going with the 5-watt adapter to charge your light, just to protect the adapter as well as the light and battery.
Should I use a flat top battery or a button top battery in my Fenix flashlight?
All while older Fenix flashlights did use flat top batteries, many of our current models will only accept button top batteries, so we recommend purchasing those.
What are Fenix lenses made out of?
The lenses on most Fenix lights are made of toughened ultra-clear glass that have an added anti-reflective coating. The only lights that do not have a glass lens are a couple of the very inexpensive units like the UC01.
What are the advantages of having a USB rechargeable flashlight vs. removing the batteries to charge them in a battery charger?
Fenix rechargeable flashlights are certainly more convenient simply because you can plug the flashlight in and charge the battery without removing the battery. One disadvantage is that if the battery's voltage is extremely low (deep-discharged), you
What are the main things to consider when selecting a flashlight?
A few key things to weigh: intended use (EDC, tactical, outdoor, work) since that shapes size and feature needs; lumen output and beam distance, balanced against battery life (more isn't always better if it drains faster than you need); battery type
What can I do if a battery leaks in my flashlight?
Unfortunately, battery corrosion is not covered under the normal Fenix Warranty and it can be rather hard to rectify problems caused by it. We are happy to do what we can to get your Fenix light back in order, whether it be to clean up the acidic res
What international countries do you ship to?
Fenix-Store is no longer able to ship internationally. You must have your order shipped to an address within the USA.
What is the APF technology, how does it work, and how is it different from the hall-effect switches?
To put it simply, multi-functional tail switches encrypt your operation order to the head. Then the head circle-board decodes the order and transfers it to the LEDs.
What's the difference between lumens and candelas?
Lumens measure the total amount of light a flashlight produces, while candela measures the intensity of light in a specific direction (i.e. how far and how tightly focused the beam is). Two lights can have the same lumen output but very different can
What's the main difference between Lumens and what is a good Lumen number?
The main difference in lumens is just simply the brightness. The higher, the brighter. The beam pattern will have a good amount of influence on how bright the light appears to be and how bright it actually is. As well as 1000 vs 3000 lumens, it would
When will my Fenix flashlight be upgraded?
We are unable to know exactly when a specific flashlight will be upgraded until Fenix announces an upgrade. Fenix continues to release more upgraded versions of their flashlights so be sure to sign up for our newsletter to learn more about the latest
Where can I find a user manual for my Fenix flashlight?
You can find the user manual for your Fenix flashlight by visiting the manufacturer's website - www.fenixlight.com
Where can I find the candelas measurement for a Fenix flashlight?
On each Fenix light product page you can find the candela measurement. Find the Fenix light you're interested in and scroll through the pictures until you find the picture that says "Technical Parameters." In this picture, you'll see the candela rati
Why does my Fenix flashlight step-down in output from turbo?
The step-down feature depends on the environment you are using your Fenix flashlight in. If it is hot outside, the light has internal and external heat coming into play. When it is cold outside, that helps keep the light cool. The reason it drops dow
Why does my light turn on while plugged in and charging but not when unplugged?
Most Fenix flashlights and lanterns are able to turn on while they are plugged in. While they are connected to an external power source, the light will draw power directly from the wall or other type of output source, which will allow it to turn on.
Why is my Fenix flashlight not working with new batteries?
A flashlight can stop working for many different reasons. There could have been a manufacturing error, a circuit could blow, the switch could break, or it could be caused by damage during use. If your flashlight is not turning on we recommend that yo
Will I get the full output on my Fenix flashlight if I put a filter over the lens?
When you put a colored filter on a light, you get about 40% of the output.