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Troubleshooting & Maintaining My Light

165 articles

Tips to keep your light operational.

Articles

Are parts available for my Fenix LD20 LED flashlight?

Unfortunately, the Fenix LD20 LED flashlight has been discontinued and parts are no longer made for this model. All LD20s are no outside of the full-coverage warranty period. Please contact us to discuss additional options.

Batteries leaked or corroded in my Fenix flashlight. What should I do?

The first thing to do will be of course to remove the corroded batteries. Then wipe out all areas exposed to corrosion with a clean cloth or paper towel. Next make a thick solution of baking soda and water. Using an old toothbrush or some other kind

Can I change the bulb in my Fenix flashlight?

No, you are not able to get into the head of the flashlight to change the bulb without disassembling the flashlight which would void the warranty.

Can I damage my Fenix flashlight by inserting the batteries backward?

No, all Fenix flashlights have reverse polarity protection which will protect both the batteries and flashlight if you insert the batteries the wrong way.

Can I purchase a new lens for my Fenix flashlight?

We do not carry replacement lenses, but we do offer replacement head pieces and other flashlight parts. Please reach out to our customer service department with your flashlight's serial number if you're interested in purchasing a flashlight part.

Can I purchase a tail cap or a tail switch for my Fenix flashlight?

We are not able to sell extra parts for flashlights. If you have a light that has a defective part please first search in the top left of this page for troubleshooting steps for your model, then follow the instructions on the bottom of that page if t

Fenix BC21R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix BC21R V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix BC25R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix BC30 V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix BC30R Troubleshooting Steps

These steps work for all versions of the BC30R. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix BC35R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix CL20 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix CL20R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix CL23 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix CL25R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix CL26R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix CL30R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E01 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E01 V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E02R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E03R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E05 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E11 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E12 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E12 V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E15 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E16 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E18R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E20 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E25UE Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E28R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix E30R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E35 V3 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix E35UE Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix FD20 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix FD30 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix FD41 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix FD65 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix FD45 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL12R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL15 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL16 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL18R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL23 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL26R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL30 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL32R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL40R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL50 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL55 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HL60R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HM23 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HM50 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HM50R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix HM61R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix HM65R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HM65R-T Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HP15UE Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HP25R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HP30R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HP30R V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix HT18 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix LD02 V2 Troubleshooting Steps

These troubleshooting steps are shared between the new LD02 V2 as well as the discontinued original LD02. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request

Fenix LD05 V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix LD09 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix LD12 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix LD15R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix LD22 V2 Troubleshooting Steps

These steps are consistent for all models of the LD22. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix LD30 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix LD32 UVC Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix LD41 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix LD42 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix LD75C Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix LR40R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix MC11 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix PD25 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix PD32 V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix PD35 V3 Troubleshooting Steps

These troubleshooting tips will work for the PD35 V3 as well as the discontinued PD35 V2 and original PD35. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix PD35TAC Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix PD36R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix PD40R V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix RC05 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix RC09 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix RC11 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix RC15 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix RC20 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix RC40 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix SD11 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix SD20 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK09 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK11 TAC Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK15UE Troubleshooting Steps

These troubleshooting tips work with the TK15UE as well as the older discontinued TK15. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK16 V2 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK20R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK22 V2 Troubleshooting Steps

These troubleshooting tips will work for the TK22 V2 as well as the discontinued original TK22. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix TK22UE Troubleshooting Steps

These troubleshooting tips will work for the Fenix TK22UE. After you have completed the above troubleshooting steps, if your light is still not working please click one of the two links below:

Fenix TK25 Troubleshooting Steps

These troubleshooting tips apply for all versions of the TK25. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK26R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK30 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix TK32 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK35 Troubleshooting Steps

These troubleshooting tips work for the current and older versions of the TK35. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK35UE Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK47 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK47UE Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK65R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK72R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix TK75 Troubleshooting Steps

These troubleshooting tips work for the current TK75 2018 Edt. as well as older discontinued versions. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a

Fenix UC01 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix UC02 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix UC30 Troubleshooting Steps

These troubleshooting steps work for all versions of the UC30. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix UC35 V2 Troubleshooting Steps

Steps for the Fenix UC35 V2. Additional step for original UC35. After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below:

Fenix UC40UE Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix UC52 Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix WF05E Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix WF11E Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix WF30RE Troubleshooting Steps

Because of the nature of this flashlight, there are no troubleshooting steps available. Please click one of the links below to request a repair:

Fenix WT20R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the two links below to request a repair:

Fenix WT25R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the links below to request a repair:

Fenix WT50R Troubleshooting Steps

After you have completed the above troubleshooting steps, if your light is still not working, please click one of the links below to request a repair:

How do I charge my Fenix USB rechargeable flashlight?

If you have not already done so, the first thing you need to do is open the battery compartment and take the battery out. Down in the battery compartment, there is a little piece of black plastic. It is flat and round. Throw that away. Then put the b

How do I remove the pocket clip on a Fenix flashlight without hurting the flashlight or clip?

You will simply just work your fingers underneath the pocket clip until you have a good enough grip and then all you do is just pull until it comes off. No fancy way of getting it off, just need to pull it off. The clip should be able to withstand th

How do you remove the snap ring on a Fenix flashlight?

Using a pair of needle nose pliers or snap ring pliers, insert the pliers into the holes of the snap ring. Gently squeeze to bring the sides of the snap ring together and lift it out of the flashlight.

I can't remove my batteries from my Fenix flashlight. What should I do?

Unfortunately, there is not always a lot that can be done if a battery becomes stuck in your flashlight. You can use the RA request form to request a return authorization number and we will do our best to remove the battery or replace parts if we are

I dropped my Fenix flashlight and now it won't turn on. What do I do?

First, try out a new battery as dropping the flashlight can sometimes damage the protection circuit inside the battery which would prevent the battery from working. If trying out a new battery doesn't help, contact our warranty department by submitti

My battery is low, but when I put it in my Fenix charger it says that it's full. Why is this?

This could be an issue with the charger or the battery. To determine which product is faulty, try putting the battery on a different charger to see if it works. If the battery charges on the second charger, but not on your Fenix charger then the Feni

My battery is stuck inside my Fenix flashlight. What should I do?

Unfortunately there is not always a lot that can be done if a battery becomes stuck in your flashlight. You can use the RA request form to request a return authorization number and we will do our best to remove the battery or replace parts if we are

My Fenix BC30 V2.0 bike light won't pair with the wireless remote switch. How can I fix it?

First, make sure that the wireless remote switch is synced properly with the bike light. To sync up the wireless remote switch to the BC30 V2 bike light, make sure the remote and light are within 1.5 meters of one another. Next, press and hold the fu

My Fenix CL20 lantern is only accessing two of the brightness modes. What can I do to fix this?

For this particular issue, please reach out to our warranty department by filling out this RA request form and they would be happy to assist you with your Fenix lantern.

My Fenix flashlight is dimming. What can I do?

For this particular flashlight issue, please follow the instructions listed on our Troubleshooting page.

My Fenix flashlight is discharging the battery even though it is turned off. What can I do?

For this particular issue, please reach out to our warranty department by submitting this RA request form and we'll be happy to assist you.

My Fenix flashlight is draining the battery more quickly than usual. What can I do?

First, we recommend trying out the troubleshooting steps for your specific light model. In the search bar, type your model in and find the article that says "Troubleshooting Steps For Your Light." Please go through the troubleshooting steps and if th

My Fenix flashlight is making a high pitched electronic buzz sound. Is this normal?

No, this is not a normal function and can mean that your Fenix flashlight has a defective control chip. To see if this is the case, we recommend moving forward with warranty. Please fill out this RA request form to get started on the warranty process

My Fenix flashlight is not as bright as it once used to be. What can I do to fix it?

First, please check that the batteries in your flashlight are good and fully charged. If this does not seem to resolve the issue, please contact our warranty department by submitting an RA request form.

My Fenix flashlight is stuck on the strobe mode or flashing mode. What can I do?

For this particular issue, please contact our warranty department by submitting this RA request form and we will be happy to assist you.

My Fenix flashlight is turning on in its holster. What can I do?

Check to see if your Fenix flashlight has a lockout option. Many Fenix lights, especially those with just a side switch operation, have a lock out feature to prevent accidental activation. Please check the product information page or the user manual

My Fenix flashlight only accesses the low mode. What can I do?

First, make sure your battery is fully charged, that is the most common cause for the flashlight being stuck on the lower settings. If that doesn't work, please search our FAQs for your flashlight model to find the troubleshooting page. If the troubl

My Fenix flashlight only powers on the low setting and I can't access the other brightness levels. What can I do?

First, make sure your battery is fully charged, that is the most common cause for the flashlight being stuck on the lower settings. If that doesn't work, please search our FAQs for your flashlight model to find the troubleshooting page. If the troubl

My Fenix flashlight only stays on while holding down the tail switch. What can I do to fix it?

To help with this particular flashlight issue, please watch this video.

My Fenix flashlight only stays on while the switch is held down. What can I do to fix it?

It is possible that the siwtch is just loose. Please view the video on the general troubleshooting your flashlight page to see how to tighten the switch. If this does not help, please fill out this RA request form to start the warranty process.

My Fenix flashlight only turns on while charging. What can I do?

For this particular issue, we recommend trying out a new battery to see if this fixes the issue. If it doesn't, please contact our warranty department by submitting this RA request form and we'll be happy to assist you.

My Fenix flashlight or battery is not holding a charge. What should I do?

For this particular issue, please reach out to our warranty department by filling out this RA request form and they would be happy to assist you with your Fenix flashlight.

My Fenix flashlight will not turn off unless I remove the tail cap. What can I do?

Please follow these troubleshooting steps found on this page and if they don't work, follow the RA request instructions on the same page.

My Fenix flashlight will not turn on. What do I do?

Please search our FAQs for your flashlight model to find the troubleshooting page. If the troubleshooting doesn't help, please contact our warranty department by filling out the RA request form found at the bottom of the troubleshooting page.

My Fenix headlamp won't turn on. What can I do?

Please search our FAQs for your headlamp model to find the troubleshooting page. If the troubleshooting doesn't help, please contact our warranty department by filling out this RA request form found at the bottom of the troubleshooting page.

My Fenix light is flickering or blinking. What can I do?

Please search our knowledgebase for your specific light model and click on the troubleshooting steps for that model. For example, if you have the Fenix PD35 V2, type that into the search bar and click on "Fenix PD35 V2 Troubleshooting Steps.". Please

My rechargeable Fenix flashight is not charging properly. What can I do to fix this?

For this particular issue, it would be best to go through warranty. Please fill out this RA request form to get started and we'd be happy to assist you.

Should I lube the focus of my FD41 flashlight?

If it's feeling stiff then you can go ahead and lube it with silicon grease which should help.

Show me a video on troubleshooting if my light won't turn on.

The brightness switch on my Fenix TK16 tactical flashlight is not working. What can I do?

First, check the Fenix TK16 troubleshooting page. If these steps don't help, please reach out to our warranty department by filling out this RA request form and they would be happy to assist you with your Fenix flashlight.

The charging indicator on my Fenix flashlight is not glowing when I plug it in to charge. What can I do?

First, please test the wall adapter and charge cable you are currently using with another device that you can charge to see if the charge cable or wall adapter is faulty. Next, try a different charge cable or wall adapter to see if this fixes the iss

The indicator on my Fenix rechargeable flashlight will not light up while I'm charging it. What can I do?

First, try to use a different charging cable and a different AC adapter to see if this fixes the problem. If it doesn't, try the charging cable and AC adapter with a different device to ensure that they are functioning properly. If that doesn't help

The LED isn't working in my Fenix light. What should I do?

Please search our FAQs for your Fenix light model to find the troubleshooting page. If the troubleshooting doesn't help, please contact our warranty department by filling out the RA request form found at the bottom of the troubleshooting page.

The lens is broken on my Fenix flashlight. What can I do?

The lens is not covered under warranty, but if you submit an RA request using this form, you can send your flashlight to us and we'll replace the head of it for a small fee determined by the model of the flashlight.

The output mode button of my Fenix TK20R turns the light on and off rather than cycling through modes. What can I do?

Unfortunately this was a defect that was found with some of the first generation TK20R lights. Please fill out the RA request form to send the light in for repair

The side switch on my Fenix UC35 V2.0 or UC30 has fallen off. What can I do?

For this particular issue, please reach out to our warranty department by filling out this RA request form and they would be happy to assist you with your Fenix flashlight.

The tail cap of my Fenix light is rattling. What can I do?

If you're hearing a rattle in your Fenix light's tail cap, it's most likely a loose tail switch. The good news is that this is an easy fix that you can do at home. Please look into our flashlight troubleshooting page that details how to tighten a tai

There is a delay when I turn on my Fenix flashlight. Is this normal?

No, this is not normal for any of our Fenix flashlights. Please contact our warranty department by submitting this RA request form and we'll be happy to assist you.

To turn on my Fenix flashlight, I need to tap it against my hand a few times. What can I do to fix it?

For this particular issue, please contact our warranty department by submitting this RA request form and we'll be happy to assist you.

What are the basic tasks I can perform to keep my light operating?

Follow these steps to troubleshoot:. 1.  Remove the tailcap2.  Look on the inside of the tailcap and you may see a silver o-ring with two little indentions in it.3.  Take a spanner wrench or needle-nose pliers and place the tips in the little indenti

What is the best way to lubricate threads for Fenix flashlights?

We would recommend using some petroleum jelly or vaseline, but apply a VERY light amount so it does not interfere with the battery connection.

When I plug in my USB rechargeable flashlight the light turns on. What should I do?

For this particular issue, please reach out to our warranty department by filling out this RA request form and they would be happy to assist you with your Fenix flashlight.

Why does my Fenix flashlight step-down in output from turbo?

The step-down feature depends on the environment you are using it in. If it is hot outside, the light has internal and external heat coming into play. When it is cold outside, that helps keep the light cool. The reason it drops down is for safety pur

Why is my battery not charging in my flashlight after I drained the battery?

If the battery was left too long inside the flashlight without being charged, it's possible the battery is in deep-discharge. In this case, you probably would need to purchase a new battery but you may be able to revive it with an external battery ch

Why is there condensation under the lens of my Fenix flashlight?

While it's not common, condensation getting under the lens can happen. Sometimes moisture gets trapped under the lens during manufacturing. When heated up by the light, condensation can form. Also, moisture can get into the light anytime the light is